WSOD, Issue with Theme, can’t delete problem theme thru PHP

  • doublek

    (@doublek)


    9 years, 9 months ago

    Hello, I am a WP newb who inherited business website from employee who quit. Currently, whole site is WSOD, including admin page. I did the plugin disable, no access, then theme disable and got access to admin page/dashboard thru my site. To my knowledge, no recent changes have been made to the site, but have no way of finding out from ex-employee, unfortunately.

    I want to delete the problem theme thru php (FileZilla) and use a default, but am unable to delete theme folder (Agile theme), php says denied and won’t delete. Although I can access admin page when entire theme folder is disabled, I can’t change the theme through the dashboard because it returns false (not found). I cannot disable nor delete the problem theme in php. In php, besides Agile theme, the other themes listed are defaults, but only 2013-2015, no 2016 (twentysixteen).

    I’m new to WP, have some web dev/code experience, and looking for direction to a walk-through which outlines this problem, or help directly if some one has the time. I searched a lot but came up empty for this particular problem.

    When I disabled theme folder, my website returns the following error messages instead of WSOD:

    “Warning: array_key_exists() expects parameter 2 to be array, null given in homepages/15/d211799029/”…”wp-content/themes/agile/framework/functions/page-customization.php on line 134

    Fatal error: Call to a member function get_theme_option() on a non-object in /homepages/15/d211799029/htdocs/”…”wp-content/themes/agile/framework/functions/page-customization.php on line 137”

    I backed up all folders to an external drive thru php, have not backed up database yet.

    Forgive me if this is an answered topic, I may not have searched for the issue correctly, but believe me, I tried!

    Thank you so much!

Viewing 2 replies - 1 through 2 (of 2 total)
  • ThemeSumo

    (@themesumo)

    9 years, 9 months ago

    Does the FTP client (FileZilla) allow you to delete sub-folders from within the Agile folder?

    Have you tried using File Manager software provided to you by your host, via cPanel/Plesk?

    Thread Starter doublek

    (@doublek)

    9 years, 9 months ago

    Thanks for you reply! And I just realized I meant ftp where I said “php”, hope that was clear – was a long day yesterday, my bad.

    To answer you question, I cannot delete the subfolders either. I can rename the entire themes folder to disable, same with plugins. I have not tried deleting files one at a time w/in the Agile theme, but I get “cannot complete” and “denied” “500” messages when I try to delete the folder. I did see some threads about those messages and will look into those as well. I wasn’t entirely sure it was the theme causing the issue, either, so was hesitant to push the delete due to my inexperience.

    My intuition tells me that we don’t have Plesk bundled in our host package, but I will check into it. To complicate matters, the site is hosted by the employee who left, so the problems go beyond the scope here. Either way, I can contact our host and see if I can delete the theme that way.
    Really appreciate your reply, thank you.

    • This reply was modified 9 years, 9 months ago by doublek.
Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘WSOD, Issue with Theme, can’t delete problem theme thru PHP’ is closed to new replies.

Tags