Wrong Shipping Flat-Rate

  • Resolved Kehinde Omoniyi

    (@omokenny)


    7 years, 3 months ago

    Hi there,

    I am having issues with flat rate shipping method.

    I have setup shipping zones (and flat rate is the shipping method) It was actually okay after setup.

    The issue is: When a user tries to place an order the shipping rate showing is not correct (e.g. A region that is supposed to be 2000NGN is showing 1.44NGN)

    I have looked through the settings, but I don;t seem to see anything wrong with the settings.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    7 years, 3 months ago

    Hi there,

    Thanks for reaching out.

    Is it possible that the customer address is triggering a different Shipping Zone than the one you’re expecting? You can enable debug mode temporarily to see which zone the customer is matching via WooCommerce > Settings > Shipping > Shipping Options > Enable Debug. Once testing, you’ll want to uncheck this since it’s public to all users.

    Do you happen to have a screenshot of your Shipping Zones where we could also take a look?

    Thread Starter Kehinde Omoniyi

    (@omokenny)

    7 years, 3 months ago

    Hi @laceyrod

    Thanks for your reply.

    I have solved the problem.

    I deleted the shipping zones and added them again.

    Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    7 years, 2 months ago

    Hi @omokenny,

    Glad to hear you got it working the way you needed. Thanks for the update!

    I’ll go ahead and mark this thread as resolved.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Wrong Shipping Flat-Rate’ is closed to new replies.