Wrong order date

Hello @carlosagenciavisual,

If I understand you correctly, you want only one order email to be sent to the customer, when you switch the order status to processing.

It is up to the payment method/plugin to decide what status should the order have.

For example, when choosing BACS the order will be on hold until you change its status to processing.

In this case, two emails will be sent, the first would be when the order is placed which is the on-hold email and the second when you change the status manually. If your current payment method follows a similar approach you can just disable the on-hold email and only one email will be sent to the customer, the day you switch the status.

Link to image: https://d.pr/i/PToNzu

Hope this helps!

Hi @carlosagenciavisual

By default and when using the built-in payment gateways, once the orders have been placed, the Order Confirmation Email will automatically be sent. For Cash on Delivery, the order status is set to Processing while for Check Payments and Direct Bank Transfer (BACS), it is set to On Hold until payment clears outside of WooCommerce.

I have and order that has been paid 8th of February, and completed today (9th of February). But when I reviewed the email it said that the order is from 6th of February. The client and I got the email saying the order is from 6th.

Going back to your original post here, I understand that the order was paid last Feb 8 and completed Feb 9. Can you please share when was the order placed and what payment gateway was used for this order?

If a screenshot would be helpful, I’d recommend using https://snipboard.io or http://skitch.com/. You can share the direct link to the image as a response to this topic.

Additionally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

Thanks!

Hello @carlosagenciavisual,

Here is the mail with the date that, in my opinion, should show the date the order was changed to processing: https://snipboard.io/0P1tCx.jpg

I understand you want the date of the order email to be when the payment was approved, but that’s not the default behaviour of WooCommerce for the simple reason that the order might be paid in a day, week, or month.

You can check my previous reply on how to cancel the first order email that’s sent when the order is placed and keep the second email when the order is paid for. So the customer will receive only one email when the order is paid for as I understand you want.

If you’d like to have a custom workflow for your order emails, you can disable all native WooCommerce emails and use something like AutomateWoo.

Link to image: https://d.pr/i/FYR0o0

I should note all extensions sold on WooCommerce.com have a 30-day refund policy. If the product doesn’t work the way you need it or you think another product would work better, we are more than happy to provide a full refund.

Hope this helps!