Wrong Catalog Sync

Resolved guillermocnpy
(@guillermocnpy)

10 months, 4 weeks ago

Im having trouble with the syncronization of my product.

I installed facebook for woocommerce and followed the onboarding but I cant check to which catalog its being synced.

Im having prodcuts that are not bein deleted

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support Marija
(@marijastuntcoders)

10 months, 3 weeks ago
Hi @guillermocnpy ,

You can see the ID of the catalog of the being synced by visiting the options page – https://magiaentuhogar.com.py/wp-admin/options.php.

On the page, search for the wc_facebook_product_catalog_id value, it should look like this:

View post on imgur.com

If the ID looks good, but you are still experiencing the issue, please share the following:
- Your system status report using PrivateBin
- Are there any errors in the facebook_for_woocommerce log located in WooCommerce > Status > Logs?
- Any plugin-related errors from your debug.log
- Are you deleting the products from your shop, or are they being marked as out of stock?
Kind regards,
Marija
Thread Starter guillermocnpy
(@guillermocnpy)

10 months, 3 weeks ago

Hi Marija

Thanks for replying.
The catalog ID was correct.

Here is the system status: https://privatebin.net/?96ff34e97fc06d8c#6Fcuk8QdRCTNmDoX2HyjjiR1bobwf1Jw3S8DZsQr1H1x
Here are the logs https://privatebin.net/?05c46acab7010582#7WHE6anxEQ9Y3w8FQqJXgWK7dejpMsxwL5hKTCMmPLBaYes im deleting the products from the shop.

After farther review I realized that the problem is that its not deleting old deleted products from the facebook catalog

Plugin Support Marija
(@marijastuntcoders)

10 months, 3 weeks ago

Hi @guillermocnpy ,

Thanks for sharing more details, can you share the logs again, using PasteBin, as the ones from the previous message have expired?

Kind regards,
Marija

Plugin Support Marija
(@marijastuntcoders)

10 months, 2 weeks ago

Hi @guillermocnpy ,

Just wanted to follow up and check if you are still experiencing this issue? If so, please share the logs again (using PasteBin).

Kind regards,
Marija

Plugin Support Marija
(@marijastuntcoders)

10 months, 2 weeks ago

Hi @guillermocnpy ,

Since we haven’t heard back from you, we will be marking this issue as resolved. Please feel free to reach out again if you need any further assistance with the plugin.

Kind regards,
Marija

Viewing 5 replies - 1 through 5 (of 5 total)

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