WRONG ADMIN SHOWING JETPACK LOGO

  • Resolved froz123tech

    (@froz123tech)


    5 years, 2 months ago

    Hi,
    My wordpress account is with an email from the froztech.com account. And when i go to the website dashboard of users i see the user with the domain eskimodesignsus.com with the jetpack logo. As if the eskimodesgisus.com had the account ownership. When I go to wordpress.com and see the stats using froztech.com I can see all the stats. However my website dashboard keeps saying i am not connected.
    When I look in my wordpress.com account and try to change the ownership it doesnt even give me the option please help

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Anonymous User 3392934

    (@anonymized-3392934)

    5 years, 2 months ago

    Thank you for contacting us about the Jetpack-connected accounts on your site, @froz123tech!

    To ensure we are on the same page, you noticed that:

    – on the Users page in WP Admin, a user affiliated with eskimodesignsus.com has the “Jetpack” icon next to their name
    – you can access Stats on WordPress.com
    – you see a message in WP Admin that says you are not connected

    It is OK for multiple users to connect to Jetpack. All connected users (not just the Owner) will have the Jetpack icon next to their name.

    The first user that connects is the Primary User. Details here:

    – https://jetpack.com/support/primary-user

    Your froztech.com account is currently the Primary User. You do not need to change this, unless you do not want to be the Primary User.

    Jetpack is also currently connected to your site. If you are still seeing an error message, please let us know where you see it, and what it says. We are always happy to help! 🙂

Viewing 1 replies (of 1 total)

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  • Last reply from: Anonymous User 3392934
  • Last activity: 5 years, 2 months ago
  • Status: resolved