Hello,
This message typically means that WordPress is blocking the admin page that the plugin tries to redirect to right after activation. In many cases, the plugin actually is successfully activated—your current user role just might not have the permissions needed to view the WPvivid dashboard.
Could you please check the Plugins page first to see if WPvivid is already showing as ‘Activated’? Also, it would help us troubleshoot if you could let us know what user role your account has (e.g., Administrator or another role).
By the way, just want to double-check: do you have only the free version of WPvivid installed right now, or is the Pro version active too?
Kind regards.
I am installing as an administrator.
The plugin shows as “active”, but when clicked on does nothing.
I have the free version installed.
Hello @mikemoum48
Thank you for the information. We are going to analyze the issue and will provide you with an update shortly.
All the best,
Hello @mikemoum48 ,
Could you please reach out to us at support(a)wpvivid.com? We would like to create a custom, updated version of the plugin for you to help us identify the issue. Thank you in advance for your cooperation.
To help us track your request efficiently, please include a link to this support thread in your email.
Kind regards.
The problem is now solved. I was using a role management plugin, and had removed the standard wordpress roles. Thanks to the fine folks at WpVivid, I restored the standard wordpress roles and added Administrator to my profile, and now the plugin works.
Kudos to WpVivid for going above and beyond to find the problem!
Mike
Hello,
You are very welcome. We are glad to hear that everything is now working perfectly.
If you ever need any assistance in the future, please don’t hesitate to reach out.
All the best,
