WPVibe Support Policy

  • Plugin Author John Turner

    (@johnnytee)


    1 week, 1 day ago

    Welcome, and thanks for using WPVibe!

    Before posting, please search this forum and check the docs at https://wpvibe.ai/docs/ – many connection issues (security plugins blocking REST, hosts stripping auth headers) are covered there. Better yet, ask your AI assistant to diagnose the problem first: it can see your site through WPVibe and will often find the cause in one go. Paste what it finds into your post.

    When you post, include: your WordPress and WPVibe plugin versions, which AI client you’re using (Claude, ChatGPT, Gemini, Cursor, etc.), what you asked the AI to do, what you expected, and what happened instead, plus any error message word for word. We typically respond within 1-3 business days.

    Please never post your WPVibe account email, API tokens, connect links, or unmasked logs. This is a public forum.

    On a paid plan, or have an account, billing, or subscription question? Email support@wpvibe.ai instead for priority support. The forum can’t handle account details. Anything security-sensitive should also go to that email, never a public post.

    If a reply fixes your issue, please mark the topic resolved so the next person with the same problem finds the working answer.

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