• Hi, my hosting site is moving our site, a WordPress MU site running a Pagelines theme to a new server. This server is running PHP version 7.1.6. I am running the latest version of wp-members plugin on my existing site, but we are at PHP version 5.6.31 on my old site where all is working fine. We did a test move today and the entire site came up without any issues except for my membership subsite. I get the message “This page isn’t working” members.byc.org is currently unable to handle this request. HTTP ERROR 500

    I get this same error when I attempt to go to the site’s dashboard in wp-admin.

    Could this error be related to the version of PHP that is running on the new server?

    I have pasted Gravity Forms system check to provide you with my environment.

    ### Gravity Forms ###

    Version: 2.2.5 ✔
    Upload folder: D:\Webdocs\bycadmin\byc.org\wwwroot/wp-content/blogs.dir/2/files/gravity_forms/
    Upload folder permissions: Writable ✔
    Output CSS: Yes
    Output HTML5: Yes
    No-Conflict Mode: Yes
    Currency: USD
    Background updates: No

    ### Add-Ons ###

    Coupons: by rocketgenius – 2.6 ✔
    PayPal Standard: by rocketgenius – 2.8 ✘

    ### Database ###

    Database Version: 2.2.5 ✔ Your database is up-to-date.
    wp_2_rg_lead_detail_long: ✔
    wp_2_rg_lead_notes: ✔
    wp_2_rg_lead_detail: ✔
    wp_2_rg_lead: ✔
    wp_2_rg_form_view: ✔
    wp_2_rg_form_meta: ✔
    wp_2_rg_form: ✔
    wp_2_rg_lead_meta: ✔
    wp_2_rg_incomplete_submissions: ✔
    wp_2_gf_addon_feed: ✔
    wp_2_gf_addon_payment_transaction: ✔
    wp_2_gf_addon_payment_callback: ✔

    ### WordPress ###

    Home URL: http://byc.org
    Site URL: http://byc.org
    WordPress Version: 4.9.1 ✔
    WordPress Multisite: Yes
    WordPress Memory Limit: 64M
    WordPress Debug Mode: No
    WordPress Debug Log: No
    WordPress Script Debug Mode: No
    WordPress Cron: Yes
    WordPress Alternate Cron: No

    ### Active Plugins ###

    All-in-One Event Calendar by Time.ly: by Time.ly Network Inc. – 2.5.28 ✔
    Awesome Flickr Gallery: by Ronak Gandhi – 3.5.6 ✔
    Flickr Album Gallery Pro: by Weblizar – 5.2 ✔
    Forget About Shortcode Buttons: by Designs & Code – 2.1.1 ✔
    Gravity PDF: by Gravity PDF – 4.3.0 ✔
    Insert PHP: by Will Bontrager Software, LLC – 1.3 ✔
    Latest Posts MultiSite Widget: by WP4U – 1.0 ✔
    Link Manager: by WordPress – 0.1-beta ✔
    NS Cloner – Site Copier: by Never Settle – 3.0.8 ✔
    Post Types Order: by Nsp Code – 1.9.3.5 ✔
    Smart Slider 3: by Nextend – 3.2.10 ✔
    Timely Updater by Timely: by Timely – 1.0 ✔
    WP-Members: by Chad Butler – 3.1.9.3 ✔
    WPMU DEV Dashboard: by WPMU DEV – 4.4 ✔

    ### Network Active Plugins ###

    All-in-One Event Calendar by Time.ly: by Time.ly Network Inc. – 2.5.28
    Awesome Flickr Gallery: by Ronak Gandhi – 3.5.6
    Flickr Album Gallery Pro: by Weblizar – 5.2
    Forget About Shortcode Buttons: by Designs & Code – 2.1.1
    Gravity Forms: by rocketgenius – 2.2.5
    Gravity Forms Coupons Add-On: by rocketgenius – 2.6
    Gravity Forms PayPal Standard Add-On: by rocketgenius – 2.8
    Gravity PDF: by Gravity PDF – 4.3.0
    Latest Posts MultiSite Widget: by WP4U – 1.0
    Link Manager: by WordPress – 0.1-beta
    Post Types Order: by Nsp Code – 1.9.3.5
    Smart Slider 3: by Nextend – 3.2.10
    Timely Updater by Timely: by Timely – 1.0
    Insert PHP: by Will Bontrager Software, LLC – 1.3
    WPMU DEV Dashboard: by WPMU DEV – 4.4
    NS Cloner – Site Copier: by Never Settle – 3.0.8
    WP-Members: by Chad Butler – 3.1.9.3

    ### Web Server ###

    Software: Microsoft-IIS/7.5
    Port: 80
    Document Root: D:\\Webdocs\\bycadmin\\byc.org\\wwwroot

    ### PHP ###

    Version: 5.6.31 ✔
    Memory Limit: 256M
    Maximum Execution Time: 0
    Maximum File Upload Size: 100M
    Maximum File Uploads: 20
    Maximum Post Size: 8M
    Maximum Input Variables: 1000
    cURL Enabled: Yes (version 7.51.0)
    OpenSSL: OpenSSL 1.0.2k 26 Jan 2017 (268443839)
    Mcrypt Enabled: Yes
    Mbstring Enabled: Yes
    Loaded Extensions: Core, bcmath, calendar, ctype, date, ereg, filter, ftp, hash, iconv, json, mcrypt, SPL, odbc, pcre, Reflection, session, standard, mysqlnd, tokenizer, zip, zlib, libxml, dom, PDO, openssl, SimpleXML, wddx, xml, xmlreader, xmlwriter, cgi-fcgi, curl, gd, gettext, mysql, mysqli, mbstring, Phar, soap, xmlrpc, exif, imap, pdo_mysql, pdo_pgsql, pdo_sqlite, tidy, mhash

    ### MySQL ###

    Version: 5.1.62 ✔
    Database Character Set: latin1
    Database Collation: latin1_swedish_ci

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Chad Butler

    (@cbutlerjr)

    The first question would are you sure you’ve isolated this specifically to WP-Members?

    I can note that there are no known issues with the current version on PHP 7.1 as it is tested on that version.

    500 errors are difficult to determine unless you have access to (and can review) the server logs. But if you are using any redirects and/or any of the plugin’s API functions that retrieve specific user pages and those pages are not set, that does have the potential to cause an issue. For example, if you use the wpmem_redirect_to_login() function but do not have a login page set in the settings, you will end up with an endless loop (which could throw a 500 error).

    There’s not a lot else to suggest since you have (1) a lot of plugins and (2) an error that is non-specific.

    Thread Starter ttavelli

    (@ttavelli)

    Thank you for your reply. We literally copied our working system on the old server over to the new server. We do have a login redirect page and I just double-checked that it is functional on the old server.

    I must confess I am not very familiar with how the wp-members was set up as I inherited the admin job of this site from a person who is no longer active in our club. The permalink for the WordPress MU subsite is members.byc.org and the default landing page whether logged in or not is the page named “Welcome”. Below is the content from the Welcome page. Maybe this will answer your question regarding use of the wpmem_redirect_to_login() function. In the mean time I will see if our host can help me test disabling all plugins except wp_admin to see if that makes a difference.

    [wp-members status=”out”]

    Welcome to the BYC members-only portion of the website. If you’re already registered, please log in to the right – otherwise, click here to register a new account. Not yet a BYC Member? Please visit our public site for more information about our club, activities, and how to join!

    <hr />

    <h4>Did you know…</h4>
    A <span style=”color: #0000ff;”>Blue</span> name badge means the member is from out of town.  If you see somebody sitting off by themselves with  a blue name badge, consider asking them to join your table.  It is possible they may not know many other club members.

    Also, remember to wear your name badge while at the Club and place your badge back into the drawer in the Ship’s Store area when you leave.
    <hr />

    <h4>The Cookbooks are here!!!</h4>

    You can purchase your copy at the bar. Thanks to all those who submitted your favorite recipes and to the members of the Cookbook Committee (Mary Baker, Jody Erickson, Gail Haines, Bob Kehoe, Alex Marr, Cheryl Myers, Heather Ouilette and Teresa Van Haalen) who organized this.

    [/wp-members]

    [wp-members status=”in”]
    <h3>Update Your User Profile or Password</h3>
    If you’d like to update your profile or change your password, click here.

    <h3>Members Only Site Information:</h3>
    In the Members area, you can find information about our using our facilities for your own event including a calendar of the currently scheduled events and a booking reservation form for registering your event.

    There is also a current list of all the members and their contact information. For those members who have submitted photos, there are photos of the member and their boat(s). If you would like to add your photos, please submit them in electronic format to membership@byc.org and we will post them along with your member information. This list is updated monthly so it is the best place to look for updated information and for new members that are not in your printed roster.

    Also found here is a “Volunteer” section (as well as on the main BYC site) where you can sign up to volunteer on a committee or as a bartender. Our club is an “all volunteer club” so your participation is appreciated. You can also view the board meeting minutes to catch up on all that your volunteer board does for you.

    New Additions to the Members Only area include a PDF version of the current club Policies and By-Laws.

    <h3>Upcoming Events and News</h3>
    For a quick glance at upcoming events, visit the BYC Home Page and check the Featured Events section at the right side of the page or the Upcoming Events calendar on the lower part of the page. We have also added Cruising, Racing and Youth Sailing “Latest News…” sections on the lower right section that contain recent news from those areas. Also our latest news can also be found in the jibsheet section of the main site, so check there for upcoming events, club news and other info.
    <hr />
    <h3>Member News:</h3>
    <h4>The Cookbooks are here!!!</h4>

    You can purchase your copy at the bar. Thanks to all those who submitted your favorite recipes and to the members of the Cookbook Committee (Mary Baker, Jody Erickson, Gail Haines, Bob Kehoe, Alex Marr, Cheryl Myers, Heather Ouilette and Teresa Van Haalen) who organized this.
    <hr />

    <h4>Did you know…</h4>
    A <span style=”color: #0000ff;”>Blue </span> name badge means the member is from out of town. If you see somebody sitting off by themselves with a blue name badge, consider asking them to join your table. It is possible they may not know many other club members.</span>

    Also, remember to wear your name badge while at the Club and place your badge back into the drawer in the Ship’s Store area when you leave.

    <hr />

    [/wp-members]

    Thread Starter ttavelli

    (@ttavelli)

    Oops, I see that it ran the html code instead of preserving it. Not sure if you can tell from the raw html that it left in. Let me know.

    Plugin Author Chad Butler

    (@cbutlerjr)

    Part of the problem may be the use of the [wp-members] shortcode tag. Deprecation of the tag began in version 3.0.0 and it has been fully obsolete since 3.1.2.

    Regardless of whether that is actually part of the issue you are having or not, you should update to utilize the modern tags instead.

    https://rocketgeek.com/shortcodes/list-of-replacement-shortcodes/

Viewing 5 replies - 1 through 5 (of 5 total)

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