Support » Plugin: BackWPup - WordPress Backup Plugin » wp-includes missing

  • Resolved Tom2708

    (@tom2708)


    Hello,
    I noticed that the directory wp-includes is not inluded in the latest backups. Please help to get a complete backup. Many thanks in advance.

    Thomas

    The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Support duongcuong96

    (@duongcuong96)

    Hi @tom2708
    maybe you set exclude wp-includes folder from being backed up, please check in your job -> Files tab.
    I hope that help ^^

    Thread Starter Tom2708

    (@tom2708)

    No, it is the default configuration. Please have a look: https://www.file-upload.net/download-14177502/backwpup-error.png.html

    Plugin Support duongcuong96

    (@duongcuong96)

    @tom2708
    did you download the backup file and extract it? just to make sure the wp-includes is there.
    Also, please help me just to run the job again then check the backup file.
    TY!

    I’m having this problem too. I back up weekly, and having been using the same backup job for months (maybe years) without changes. As of the 7/16/20 backup, wp-includes was included in the file. As of 7/23/20, it was not.

    I tried downloading the 7/23/20 backup file via FTP to a different folder, and wp-includes was in that copy (viewing both files in 7zip). Double-checked file names were the same – yes. But file sizes were different. The file downloaded via the WP Dashboard BackWPup interface was 2,096,241kb, while the copy of the same file that I downloaded to my desktop via FTP was 2,107,662kb.

    So it seems like somehow, within the past week, the BackWPup interface has started to strip wp-includes out of the file during the download process.

    Plugin Support duongcuong96

    (@duongcuong96)

    @tom2708

    since we haven’t heard back from you, I’m going to mark it as resolved.
    If you’re still having problems, feel free to let us know 😉

    Plugin Support duongcuong96

    (@duongcuong96)

    Hello @syzygist
    could you please try to extract the file and see in case if the wp-include missing?
    Thank you so much!

    On one site, I am still unable to use the BackWPup download interface within the WordPress dashboard. For example, the size of 7/30/20 in the backup file list showed as consistent with the size of previous backups. However, when I downloaded it, it contained only the database. I tried downloading it a second time, and it did not include wp-includes. I finally had to download it via FTP to get the entire file.

    Plugin Support duongcuong96

    (@duongcuong96)

    Hello @syzygist
    could you please give me the server info? (BackWPUp -> Settings -> Information)
    Thank you so much!

    Thread Starter Tom2708

    (@tom2708)

    WordPress-Version: 5.4.2
    BackWPup-Version: 3.7.1
    PHP-Version: 7.3.8 (64bit)
    MySQL-Version: 5.6.45
    cURL-Version: 7.65.3
    cURL-SSL-Version: OpenSSL/1.0.2s
    WP-Cron-URL: https:/****/wp-cron.php
    Server-Selbstverbindung: Response-Test OK.
    Document root: /usr/local/www/apache24/noexec/*********
    Temp-Verzeichnis: /usr/local/www/apache24/noexec/*********/wp-content/uploads/backwpup-57b002-temp/
    Protokoll-Verzeichnis: /usr/local/www/apache24/noexec/*********/wp-content/uploads/backwpup-57b002-logs/
    Server: Apache/2.4.41 (FreeBSD) OpenSSL/1.0.2s mod_fcgid/2.3.9
    Betriebssystem: FreeBSD
    PHP-SAPI: cgi-fcgi
    Aktueller PHP-User: kbrand
    Maximale Skript-Laufzeit: 300 Sekunden
    BackWPup Maximale Script-Ausführungszeit: 30 Sekunden
    Alternative WP Cron: Aus
    WP Cron abgeschaltet: Aus
    Verzeichnis-Rechte: 493
    Server-Zeit: 13:9
    Zeit der Website: 15:09
    Zeitzone der Website:
    Zeitverschiebung der Website: 2 Stunden
    Sprache der Website: de-DE
    Zeichensatz des MySQL-Clients: utf8mb4
    PHP-Memory-Limit: 256M
    WordPress-Memory-Limit: 40M
    Maximales WordPress-Memory-Limit: 256M
    Benutzter Speicher: 6,00 MB
    Geladene PHP-Erweiterungen:: Core, PDFlib, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apcu, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imagick, imap, intl, ionCube Loader, json, libxml, mbstring, mcrypt, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, session, soap, sqlite3, standard, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib

    Plugin Support duongcuong96

    (@duongcuong96)

    @tom2708
    do you still got the wp-includes file missing issue? Did you try extract the backup file?

    Are you able to download the backup file normally?
    Thank you!

    Plugin Support duongcuong96

    (@duongcuong96)

    @syzygist
    Please help me try with this path: https://gist.github.com/cuongdcdev/1f1f67e3c65590b92153bf3ad78e3537
    Replace it with the one in backwpup/inc/class-destination-downloader.php
    Thank you!

    Thread Starter Tom2708

    (@tom2708)

    just to be sure, that I do the right thing: I should take the file from github and place it via FTP at backwpup/inc/class-destination-downloader.php

    I replaced backwpup/inc/class-destination-downloader.php with the version on github, and downloaded two copies of a backup file from early this morning, one via FTP, and the other via the interface in WordPress, to two different locations. The copy of the file that I downloaded through WordPress had a smaller file size, and did not include wp-includes.

    Note that this backup file was run BEFORE I switched out the new version of backwpup/inc/class-destination-downloader.php. Since the problem appears to be in the preparation of the file for download rather than in the creation of the backup file, I thought this wouldn’t matter, right? The copy of the backup file that I downloaded via FTP does appear to be complete. It includes wp-includes, and the file size matches the file size that appears in Backup list in the plugin interface.

    GoddessNYC

    (@goddessprojects)

    In one case, the entire wp-includes folder mysteriously DISAPPEARED from the current installation!

    No explanation for HOW that suddenly happened can be found.

    To save time, we just did a completely, new installation from scratch and imported a backup of the site — and changed passwords, of course.

Viewing 14 replies - 1 through 14 (of 14 total)
  • The topic ‘wp-includes missing’ is closed to new replies.