Hi sharonf,
I’m sorry to hear you’re running into issues with email delivery!
This is unfortunately getting to be a more and more common issue. The main root cause is the rise in spam emails — as spamming becomes more common and more clever, email providers are adding increasingly strict measures to prevent that spam from reaching their users’ inboxes. The side effect, though, is that sometimes legitimate emails get filtered out too (either sent to a spam box or not delivered at all).
This can behave very differently for different email providers, or even just different email addresses using the same email provider.
The good news, though, is that we know how you can get around this issue — setting up SMTP on your website. We’ve shared all the details, including our specific SMTP recommendations (and links to step-by-step setup tutorials) in this article.
I hope this helps! 🙂
Thanks so much for the reply! Actually, I have SMTP set up on the website and emails are being sent. The issue is that when I have set the send-to to be more than one email (say I want the notification to be sent to 3 emails) then the FIRST address gets all three emails. If I have 4 addresses to be notified then the first address gets 4 emails. I hope this makes the problem clearer now! Thanks!
Sharon
Hi sharonf,
Thanks for letting us know.
The issue you’ve described is due to a bug in WP Mail SMTP version 1.5.0. When you update the WP Mail SMTP plugin to its latest version (currently this is 1.5.2), this should resolve the issue.
I hope this helps 🙂
