Worse Support Ever!

  • vcoronel

    (@vcoronel)


    7 years, 4 months ago

    Beautiful plugin (from design perspective) but when it comes to getting assistance from technical support there is no a single answer solving the issue. I do not know even why they have technical support; they should be honest and say to the customer “you are buying our plugin for $99 for 3 sites but you won’t get support and refer to the FAQ and other Users-Community-Questions. They even have a GET PREMIUM SUPPORT which is a joke, they always answer vaguely or ask you to refer to one of those community blogs.

    I wanted the plugin works but their support is awful to say the least. Not worth it!

Viewing 1 replies (of 1 total)
  • Lisa R

    (@lisaelementor)

    7 years, 3 months ago

    Hey @vcoronel,

    I’m sorry if you feel we let you down. Looking back at your conversation with our support team, we did our best to help you with Elementor widgets but unfortunately we cannot provide support for other plugins or widgets created by other plugins.
    Just like you wouldn’t expect Apple to help you with your Samsung Galaxy phone!
    I hope you understand 🙂
    Should you have any Elementor questions, we’ll always be available to help you out!

Viewing 1 replies (of 1 total)

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