wordpress smtp not working when woocommerce activated

  • Resolved Charlie

    (@pycen)


    3 years, 4 months ago

    Hi when woocommerce is activated the normal smtp for wordpress stops sending emails, specifically the erase user data tools i wanted to use, how can i fix this?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Igor H

    (@ihereira)

    3 years, 4 months ago

    Hello,

    – It might be necessary to adjust some configurations in your SMTP plugin (May I know which SMTP plugin are you using in specific?). Moreover, please let me know the email service you are using and confirm that you’ve entered all required credentials and authentication details in the plugin.
    – Ensure that the email address set for WooCommerce emails under WooCommerce > Settings > Emails > Email sender options (from address) is consistent with what you have configured in the SMTP plugin.
    – If the issue persists at this point, you may need to reach out to your hosting provider for support, as there could be a server-related setting causing the problem.

    If you would like to learn more here in this web article, there is a descriptive guide to help: How to Enable SMTP for Outgoing Emails in WooCommerce.

    Let us know if there are any questions.

    Igor H

    (@ihereira)

    3 years, 4 months ago

    Hi,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Best.

Viewing 2 replies - 1 through 2 (of 2 total)

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