What is the name of the plugin that isn’t working, and where did you get it from?
Thread Starter
wci
(@wci)
Hi James,
thanks for getting back to me.
The plugin is called gt import/export. It is a own developed and ordered creation to enable an import/export of settings and data within a theme called geotheme.
I have migrated from VPS (where it works) to new VPS (where it not works) of the same hosting provider.
The developer assured me that this problem has nothing to do with his developments, because it is running before migration to cPanel. It could be a load time out or missing file extension which should enable an excel file creation for import/export process. (find here a screen shot – http://screencast.com/t/aD1J60zscqS )
The hosting provider does not find any failure in case of getting a white page without any messages even by debugging.
So I am in between these guys and need to find out who can solve this problem.
Any help would be appreciated.
Regards, Alex
Hm, it’s a shame the person you paid for the plugin isn’t actually helping it to work right.
Do you see anything in your server error logs around the time the error occurs?
Thread Starter
wci
(@wci)
Hi James,
NO error within logfile for this website – sorry!
Alex
Ok, let’s start working backwards then.
Try deactivating all plugins, except of course this export plugin. If that resolves the issue, reactivate each one individually until you find the cause.
If that does not resolve the issue, try switching to the Twenty Fifteen theme to rule-out a theme-specific issue (theme functions can interfere like plugins).
Thread Starter
wci
(@wci)
Hi James,
I tied but still open issue.
I deactivated all pugins, but cannot change the theme because this GT import / export plugin is in use for geotheme theme. An outher theme will not work with this plugin.
For me it seems to be a time related thing, because the export will use a lot of server resource. I hat the same problem on old installation when it come to a high amount of data to be transfered. But in actual case it is there even in low data value to be used.
Any other ideas.
Regards Alex
Did you get the theme from the same person as the plugin?
Also, maybe try increasing PHP’s memory allocation.
Here are three ways to increase PHP’s memory allocation:
1. If you can edit or override the system php.ini file, increase the memory limit. For example, memory_limit = 128M
2. If you cannot edit or override the system php.ini file, add php_value memory_limit 128M to your .htaccess file.
3. If neither of these work, it’s time to ask your hosting provider to temporarily increase PHP’s memory allocation on your account. Keep in mind that most decent hosting providers allocate 32 MB to PHP under each account, and most decent hosting providers allow users to temporarily increase the memory allocation. If your hosting provider won’t accommodate you, perhaps it’s time to find a new hosting provider.
(in the above examples, the limit is set to 128MB)
Thread Starter
wci
(@wci)
Hi James,
sorry that I get back so late, but I had some router problems too.
About your questions:
1. increase of memory limit has not helped
2. increase even by htaccess file did not have helped too. Adding the Changing the code “php_value memory_limit 128M” establish a Internal Server Error.
3. I asked hosting provider for help, but they tried and cannot find a solution, because there is no failure message shown which could help them to find a solution.
The pluging is created by a different developer who has got the order from me to do that. It is not a developer of the original theme team.
Any other suggestion would be helpful.
Regards,
Alex
Without seeing the code, I don’t really have more suggestions, and I don’t really have time in my schedule to go through the code myself either.
I’d recommend hiring someone to sort out the code or build something new for you. If you do decide to do that, please try http://jobs.wordpress.net/ or http://directory.codepoet.com/ and do not accept any hire offers posted to these forums.
Thread Starter
wci
(@wci)
Hi James,
we could have solve now this issue. It is related to the the setting “max_execution_time”.
Now I need to find out the right value to establish a long time usability without having this issue again. Because this is also the problem of other white page problems occur when having lot of widgets in use e.g. at widget.php
Any ideas how to do that?
Regrads, Alex
Personally, I normally use:
max_execution_time = 500
max_input_time = 500
That’s a bit over 8 minutes, a little excessive, but I haven’t had any problems with that.
