WordPress not running after restore

Resolved peterdeleng
(@peterdeleng)

9 years, 2 months ago

I get the famous Error establishing a database connection error after restore.

On the backend I get One or more database tables are unavailable. The database may need to be repaired.

I repaired the database with allow repair option and get back every thing is ok

Verified that I can connect to MySQL server username etc but no luck until now.

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Author JetBackup
(@backupguard)

9 years, 2 months ago

Hello @peterdeleng,

Could you please open a support ticket and send me your restoration log file: https://backup-guard.com/products/backup-wordpress/support?

Regards,
Lisa Breen
BackupGuard, Support Team

Thread Starter peterdeleng
(@peterdeleng)

9 years, 2 months ago

@backupguard Hi Lisa,

I think I opened the ticket but as you do not get an E-mail confirmation nor a ticket number I am not sure if it was succesfull or not. Also I have no way of following the ticket status which is quite frustrating when you have a not working website with webshop. Please update me if the ticket was opened and the ticketnumber so I can follow the progress.

Peter

Plugin Author JetBackup
(@backupguard)

9 years, 2 months ago

I’m really sorry, but you didn’t receive our replies!
Is this your email address: cgoeson@bresna.net? Seems it’s not a valid email address. Could you please open a new ticket using another email?

Regards,
Lisa Breen
BackupGuard, Support Team

Thread Starter peterdeleng
(@peterdeleng)

9 years, 2 months ago

No Lisa @backupguard. My E-mail address is peter@goudenengel.net

Thread Starter peterdeleng
(@peterdeleng)

9 years, 2 months ago

I have the impression that your ticketing system is not working correct at the moment. I did already tried 2 or 3 different E-mail adresses and never get anything from the ticket system Lisa @backupguard

Plugin Author JetBackup
(@backupguard)

9 years, 2 months ago

I just opened a ticket for peter@goudenengel.net. Did you receive it?

Regards,
Lisa Breen
BackupGuard, Support Team

Thread Starter peterdeleng
(@peterdeleng)

9 years, 2 months ago

Yes Lisa @backupguard. I received those. I am going to read and hope there is a solution to my problem.

Thanks so far

Thread Starter peterdeleng
(@peterdeleng)

9 years, 2 months ago

Thanks Lisa for the great support @backupguard

Viewing 8 replies - 1 through 8 (of 8 total)

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