Support » Fixing WordPress » WordPress Meltdown

  • I am having a couple of issues and am completely oblivious on how to fix them. I am running a Responsive Theme, but that does not seem to be the issue. I went to Appearance -> Customize, and all that shows up is the menu on the left side of the screen, none of the images on the right or any options to customize. When I click on Site Title or Tagline, Header Image, Colors or any options, nothing happens. That is my first issue.

    The second issue I am having has to do with editing pages. I click on the page to edit, it takes me to that edit page, and I can edit using the visual editor. However, when I click on the Text (HTML) editor, again nothing happens. The same issue occurs when I click the Add Media button.

    What can I do to fix these problems?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Is anything produced within your server error logs when the page loads or these objects are clicked?

    Have you tried another browser to see if that may be causing it?

    I have tried 4 browsers, but I am not sure how to check the server error logs.



    Forum Moderator

    Your hosts should be able to help you accessing your site’s error logs.

    I checked the server error logs and nothing is showing up.

    I have now deleted all plugins and the visual editor has stopped working as well. I am finding this to be very frustrating.



    Forum Moderator

    Try re-uploading all files & folders – except the root wp-config.php & .htaccess files and the wp-content folder – from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    Hi – I’m sorry that you’re having these frustrating problems.

    In case you haven’t already seen it, make sure you check out this page with various tips for troubleshooting WordPress issues.

    You might try switching to the default WordPress theme to see if any of the problems you’re experiencing are related to the theme files (or problems within those files).

    You could also try starting with a fresh copy of WordPress (perhaps in another web directory, if you want to try it out without messing with your current site) and then install some themes/plugins from the ground up to see if/when things stop working.

    I hope this helps!


    I was having the same exact problem just a while ago on a relatively fresh mojo WordPress install in a subdirectory… I followed esmi’s directions above, and it seems to have fixed it….

    Much appreciated, for both the fix and for learning that this approach can solve issues sometimes…


Viewing 8 replies - 1 through 8 (of 8 total)
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