Moderator
Yui
(@fierevere)
永子
You can check for Fatal errors in your servers PHP error log file
(last records).
If you dont know how/where to find this file – try asking your hosting support.
This may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.
Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.
If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).
Hi thanks for responding,
The hosting company replied by saying that WordPress should have sent a “recovery mode” link, however, this one is expired. How to get a new one? https://ibb.co/M6P4YNN
@jraborar I cannot log in to my admin dashboard at all. So, I am not able to manually disable the plugins.?
Moderator
Yui
(@fierevere)
永子
If you cant log on to dashboard, you can rename /wp-content/plugins folder to something like “disabledplugins”
using filemanager from hosting control panel or via FTP or SSH
However, its better to get exact error message (mailed to you with recovery mode link, if you got that mail, or from server error.log)
https://ibb.co/t80qLMw
This is the error message I received. My hosting company told me to go to this forum to ask how to resolve this is issue.
