Wordfence not running automatic scans

Viewing 9 replies - 1 through 9 (of 9 total)
  • WFSupport

    (@wfsupport)

    10 years, 9 months ago

    We should be on 6.0.11 Can you upgrade and let me know if this is still going on? We also need to see the cron jobs you have (link to view is near bottom of options page). Screenshot and paste a link here

    tim

    Thread Starter GND13

    (@gnd13)

    10 years, 9 months ago

    Have upgraded sites to 6.0.11, but still seems to be a problem. Here is one screen shot from one website for Cron Viewer

    Wordfence Cron Viewer

    This page is used for debugging and shows a list of scheduled jobs on your system. Our staff may ask you to send them the data on this page as part of a troubleshooting process.

    Wed, 15 Jul 2015 03:25:37 +0000 : wordfence_hourly_cron
    Wed, 15 Jul 2015 04:39:48 +0000 : wp_update_plugins
    Wed, 15 Jul 2015 04:39:48 +0000 : wp_update_themes
    Wed, 15 Jul 2015 04:39:48 +0000 : wp_version_check
    Wed, 15 Jul 2015 07:41:00 +0000 : wp_maybe_auto_update
    Wed, 15 Jul 2015 10:01:30 +0000 : et_cron_check_account
    Wed, 15 Jul 2015 12:04:05 +0000 : wordfence_start_scheduled_scan
    Wed, 15 Jul 2015 13:00:00 +0000 : hmbkp_schedule_hook
    Wed, 15 Jul 2015 23:58:52 +0000 : wp_scheduled_delete
    Thu, 16 Jul 2015 00:25:37 +0000 : wordfence_daily_cron
    Thu, 16 Jul 2015 00:32:02 +0000 : updraft_backup_database
    Thu, 16 Jul 2015 01:04:17 +0000 : wp_scheduled_auto_draft_delete
    Thu, 16 Jul 2015 12:57:37 +0000 : wordfence_start_scheduled_scan
    Fri, 17 Jul 2015 12:27:44 +0000 : wordfence_start_scheduled_scan
    Sat, 18 Jul 2015 12:19:26 +0000 : wordfence_start_scheduled_scan
    Sat, 18 Jul 2015 17:00:00 +0000 : hmbkp_schedule_hook
    Sun, 19 Jul 2015 12:36:42 +0000 : wordfence_start_scheduled_scan
    Mon, 20 Jul 2015 12:57:31 +0000 : wordfence_start_scheduled_scan
    Tue, 21 Jul 2015 00:32:02 +0000 : updraft_backup
    Tue, 21 Jul 2015 12:33:04 +0000 : wordfence_start_scheduled_scan
    Mon, 27 Jul 2015 06:00:00 +0000 : wordfence_email_activity_report

    This is the last scan done and here is a snippet of the scan summary on the scan page.

    [Jul 15 08:21:35]Scanning comments for URL’s in Google’s Safe Browsing ListSecure.
    [Jul 15 08:21:36]Scanning for weak passwordsSecure.
    [Jul 15 08:21:36]Scanning DNS for unauthorized changesSecure.
    [Jul 15 08:21:36]Scanning to check available disk spaceSecure.
    [Jul 15 08:21:36]Scanning for old themes, plugins and core filesSecure.
    [Jul 15 08:21:43]Scan complete. Congratulations, no problems found.Scan Complete.

    I have also included this

    Wordfence connectivity tester

    DNS lookup for noc1.wordfence.com returns: 69.46.36.8

    STARTING CURL http CONNECTION TEST….
    Curl connectivity test passed.

    STARTING CURL https CONNECTION TEST….
    Curl connectivity test passed.

    Starting wp_remote_post() test
    wp_remote_post() test to noc1.wordfence.com failed! Response was: Operation timed out after 10001 milliseconds with 0 bytes received

    Starting wp_remote_post() test
    wp_remote_post() test to noc1.wordfence.com passed!

    Plugin Author WFMattR

    (@wfmattr)

    10 years, 9 months ago

    Did you add or update any plugins around the 14th or 15th of the month? Or manually add any new security (such as blocking anything in .htaccess)? It looks like scheduled jobs for other parts of WordPress and other plugins are stuck as well.

    I would first check for plugin/theme updates manually, since it looks like WordPress hasn’t been checking since then — if another plugin caused the problem, they might have released a new version to fix it.

    Thread Starter GND13

    (@gnd13)

    10 years, 9 months ago

    No did not do any changes on 14 or 15. All my sites are the same (about 12). Could it be a hosting issue?

    Thread Starter GND13

    (@gnd13)

    10 years, 9 months ago

    Further on from my comment before, some sites need theme updates and this is not showing in WordPress. It says that all themes are up-to-date. I am at a loss to know where to look for this problem, as I think it is all related. How to I get word fence to start scanning again?

    Plugin Author WFMattR

    (@wfmattr)

    10 years, 9 months ago

    If all of the sites are on the same host, or at the same hosting company, yes, it could be something they have changed. Since you have made no changes to plugins and such since then, it does sound likely — especially with that many sites.

    You could ask your host if they are blocking any traffic, including traffic from your site back to itself (this is how wp_cron works), or if they recently added mod_security or changed its rules.

    If you know where to find your error_log and access_log files, it may help narrow down the issue too. In the access log, look for “POST /wp-cron” (without the quotes), and see if they have a “200” status, or something else like 404, 403, 500, or 503. The error log files would likely have multiple similar errors per day, if there is anything to log.

    Thread Starter GND13

    (@gnd13)

    10 years, 9 months ago

    Thank you so much, I will look into it. Would it have something to do with using Litespeed?

    Plugin Author WFMattR

    (@wfmattr)

    10 years, 9 months ago

    I don’t know if Litespeed could cause this or not. I have heard of various WordPress problems while using Litespeed, but I’m not that familiar with it.

    Since wp-cron isn’t working at all (not only for Wordfence), you might be able to find more people who are familiar with wp-cron problems in Litespeed on the main wordpress.org forum. If you have a chance to look at your logs in my last post, though, I’d still be interested to see what is happening.

    If you can’t get wp-cron working shortly, be sure to check your sites manually for today’s WordPress security update!

    Plugin Author WFMattR

    (@wfmattr)

    10 years, 9 months ago

    I found one other item that might help — if it was working before though, this may not be the same problem. This article shows how to prevent LiteSpeed from killing long-running processes:

    Running Wordfence under LiteSpeed web server and preventing process killing or aborting

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