Woocommerce Subscriptions Plugin Error

  • Resolved szdlmyrb

    (@szdlmyrb)


    4 years, 6 months ago

    Hi!

    I have a shop with 2 products, both of them being simple subscriptions. When I go through the purchase process, the checkout works fine, I can see the proper order on the admin page showing everything correctly. Even though the order is complete and has the correct details, there is nothing under the subscriptions tab in woocommerce, it does not create a new subscription automatically. Any ideas how to debug this? Thanks!

    • This topic was modified 4 years, 6 months ago by szdlmyrb.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support abwaita a11n

    (@abwaita)

    4 years, 6 months ago

    Hi @szdlmyrb,

    Just to check, which subscriptions plugin are you using?

    If you’re using our WooCommerce Subscriptions extension, we’ll be happy to assist further. Please create a support ticket at WooCommerce.com > My Account > Support. You may need to login to your WooCommerce account before you can access that page.

    *If you’re using a different plugin, be sure to reach the relevant plugin author for assistance.

    Thanks.

    Thread Starter szdlmyrb

    (@szdlmyrb)

    4 years, 6 months ago

    hi @abwaita!

    Thank you for your message!

    Yes, that is the plugin. I am trying to open a support ticket, but this plugin is not among the selectable extensions in the dropdown list. Which one should I select then?

    Thanks!

    MayKato

    (@maykato)

    4 years, 5 months ago

    Hi @szdlmyrb

    Sorry for the late reply. You can select “core WooCommerce” if Subscription is not available in the dropdown.

    MayKato

    (@maykato)

    4 years, 5 months ago

    Hi @szdlmyrb

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to get assistance at WooCommerce.com. If you have any other questions, please feel free to open a new topic.

Viewing 4 replies - 1 through 4 (of 4 total)

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