Woocommerce subscription issue with amount

Resolved peterbrushy
(@peterbrushy)

4 years, 1 month ago

In our shop we sell toothbrushes on subscriptions. The initial order should be e.g. DKK 598.00 with a recurring cost every 6 months of DKK 198.00. The problem we are facing is that when the subscription reaches our payment supplier it states the amount from the initial order also on the subscription – DKK 598.00 in this case.

What are we doing wrong? Everything in WooCommerce indicates clearly that the subscription should be DKK 198.00, but for all our subscriptions, we are seeing the wrong value. This is just one of many (all) issues. Please advise.

I have added the request received by our payment provider below.

Here is the json received by our payment supplier (QuickPay) where you will see only the 63800 and no mention of the 19800 which should be the correct amount:

{
“order_id”: “6219”,
“accepted”: false,
“type”: “Subscription”,
“text_on_statement”: “Brushy”,
“branding_id”: null,
“variables”: {
“order_post_id”: “4973”,
“payment_method”: “quickpay”,
“subscription_post_id”: “6219”
},
],
“fraud_reported”: false,
“fraud_report_description”: null,
“fraud_reported_at”: null,
“nin_number”: null,
“nin_country_code”: null,
“nin_gender”: null,
“shopsystem_name”: “WooCommerce”,
“shopsystem_version”: “6.5.1”
},
“link”: {
“url”:
“language”: “da”,
“amount”: 63800,
“payment_methods”: “creditcard”,
“auto_fee”: false,
“auto_capture”: null,
“auto_capture_at”: null,
“branding_id”: null,
“google_analytics_client_id”: null,
“google_analytics_tracking_id”: “”,
“version”: “v10”,
“acquirer”: null,
“deadline”: null,
“framed”: false,
“branding_config”: {},
“invoice_address_selection”: null,
“shipping_address_selection”: null,

},

},
“basket”: [],
“shipping”: null,
“operations”: [
{
“id”: 1,
“type”: “authorize”,
“amount”: 63800,
“pending”: false,
“aq_status_code”: null,
“aq_status_msg”: null,
“data”: {},
“callback_success”: null,
“callback_response_code”: null,
“callback_duration”: null,
“acquirer”: “teller”,
“3d_secure_status”: null,
“callback_at”: null,
“created_at”: “2022-03-20T10:49:20Z”,
“operationStatus”: {
“status”: “Omdirigeret”,
“color”: “text-yellow”
}
},
{
“id”: 2,
“type”: “authorize”,
“amount”: 63800,
“pending”: false,
“qp_status_code”: “30100”,
“aq_status_code”: null,
“aq_status_msg”: null,
“data”: {},
“callback_success”: null,
“callback_response_code”: null,
“callback_duration”: null,
“acquirer”: “teller”,
“3d_secure_status”: null,
“callback_at”: null,
“created_at”: “2022-03-20T21:01:09Z”,
“operationStatus”: {
“status”: “Omdirigeret”,
“color”: “text-yellow”
}
},
{
“id”: 3,
“type”: “authorize”,
“amount”: 63800,
“pending”: false,
“aq_status_code”: null,
“aq_status_msg”: null,
“data”: {},
“callback_success”: null,
“callback_response_code”: null,
“callback_duration”: null,
“acquirer”: “teller”,
“3d_secure_status”: null,
“callback_at”: null,
“created_at”: “2022-03-23T19:47:47Z”,
“operationStatus”: {
“status”: “Omdirigeret”,
“color”: “text-yellow”
}
}
],
“test_mode”: false,
“acquirer”: null,
“facilitator”: null,
“created_at”: “2022-03-18T22:36:11Z”,
“updated_at”: “2022-03-23T19:47:48Z”,
“retented_at”: null,
“description”: “woocommerce-subscription”,
“group_ids”: [],
“threeds_v2”: null,
“deadline_at”: null
}

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

(@rainfallnixfig)

To clarify, subscriptions are not a default WooCommerce core feature. If you purchased an extension from the marketplace, note that the support is handled via WooCommerce.com. You can read more about WooCommerce Support Policy here:

https://woocommerce.com/support-policy/

In order for us to take a look at your setup and point you to the correct support team kindly share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Cheers.

Mirko P.

(@rainfallnixfig)

4 years, 1 month ago

Hi there,

We’ve not heard back from you in a while so I’ll go ahead and mark this thread as resolved. Hopefully, you were able to find a solution to this issue.

If you have any questions on WooCommerce core plugin please feel free to open a new topic.

Thanks.

Thread Starter

peterbrushy

(@peterbrushy)

4 years, 1 month ago

Hi Mirko,

Thanks for getting back to me. Sorry that I was unable to reply sooner.

Here is the requested information, i.e. system report:


### WordPress Environment ###

WordPress address (URL): https://www.brushy.dk
Site address (URL): https://www.brushy.dk
WC Version: 6.3.1
REST API Version: ✔ 6.3.1
WC Blocks Version: ✔ 6.9.0
Action Scheduler Version: ✔ 3.4.0
WC Admin Version: ✔ 3.2.1
Log Directory Writable: ✔
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 410 MB
WP Debug Mode: ✔
WP Cron: ✔
Language: da_DK
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.17
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 10.3.34-MariaDB-1:10.3.34+maria~focal
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.3.1
WC Database Prefix: www_
Total databasestørrelse: 246.19MB
Database datastørrelse: 208.64MB
Database indexstørrelse: 37.55MB
www_woocommerce_sessions: Data: 2.02MB + Index: 0.05MB + Engine InnoDB
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www_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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www_woocommerce_order_itemmeta: Data: 1.45MB + Index: 0.66MB + Engine InnoDB
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www_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_icl_languages_translations: Data: 0.19MB + Index: 0.09MB + Engine InnoDB
www_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_icl_mo_files_domains: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_icl_strings: Data: 4.52MB + Index: 6.89MB + Engine InnoDB
www_icl_string_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_icl_string_packages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_icl_string_pages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_icl_string_positions: Data: 1.52MB + Index: 0.11MB + Engine InnoDB
www_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_icl_string_translations: Data: 1.52MB + Index: 0.53MB + Engine InnoDB
www_icl_string_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_icl_translate: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_icl_translate_job: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_icl_translations: Data: 0.06MB + Index: 0.13MB + Engine InnoDB
www_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_icl_translation_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_icl_translation_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_imagify_files: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
www_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_mailpoet_newsletters: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
www_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
www_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
www_mailpoet_scheduled_tasks: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
www_mailpoet_scheduled_task_subscribers: Data: 0.42MB + Index: 0.16MB + Engine InnoDB
www_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_mailpoet_sending_queues: Data: 0.03MB + Index: 0.03MB + Engine InnoDB
www_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
www_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
www_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
www_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
www_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
www_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_options: Data: 21.02MB + Index: 0.22MB + Engine InnoDB
www_postmeta: Data: 40.33MB + Index: 3.52MB + Engine InnoDB
www_posts: Data: 19.16MB + Index: 0.31MB + Engine InnoDB
www_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_sbi_instagram_posts: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
www_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_trp_gettext_da_dk: Data: 0.14MB + Index: 0.17MB + Engine InnoDB
www_usermeta: Data: 0.44MB + Index: 0.31MB + Engine InnoDB
www_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
www_wcs_payment_retries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
www_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_wc_order_product_lookup: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
www_wc_order_stats: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
www_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
www_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_wdr_order_discounts: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
www_wdr_order_item_discounts: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
www_wdr_rules: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
www_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_wpml_mails: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
www_yoast_indexable: Data: 0.44MB + Index: 0.31MB + Engine InnoDB
www_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
www_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_yoast_seo_links: Data: 0.09MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

astra-advanced-hook: 3
attachment: 284
cartflows_flow: 15
cartflows_step: 32
custom_css: 2
custom-css-js: 1
elementor_library: 15
mailpoet_page: 1
nav_menu_item: 11
oembed_cache: 1
page: 26
post: 3
product: 10
product_variation: 33
revision: 941
shop_coupon: 2
shop_order: 153
shop_order_refund: 12
shop_subscription: 94
viwec_template: 15
woo_mb_template: 10
wp_global_styles: 1
wpforms: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (44) ###

Elementor Addon Elements: af WPVibes – 1.11.15
Advanced Product Fields for WooCommerce: af StudioWombat – 1.4.6
Astra Pro: af Brainstorm Force – 3.6.6
Starter Templates: af Brainstorm Force – 3.1.7
CartFlows Pro: af CartFlows Inc – 1.7.1
CartFlows: af CartFlows Inc – 1.9.1
Code Snippets: af Code Snippets Pro – 2.14.3
Cookie Notice & Compliance for GDPR / CCPA: af Hu-manity.co – 2.2.3
Easy Theme and Plugin Upgrades: af Chris Jean – 2.0.2
Elementor Pro: af Elementor.com – 3.4.1
Elementor: af Elementor.com – 3.6.2
Email Template Customizer for WooCommerce: af VillaTheme – 1.0.11
Essential Addons for Elementor: af WPDeveloper – 5.0.12
Facebook Chat Plugin - Live Chat Plugin for WordPress: af Facebook – 2.2
Site Kit by Google: af Google – 1.71.0
OMGF: af Daan from FFW.Press – 4.5.6
Imagify: af WP Media – 1.10
Insert Headers and Footers: af WPBeginner – 1.6.0
Smash Balloon Instagram Feed: af Smash Balloon – 2.9.3.1
Intagrate Lite: af polevaultweb – 1.3.5
Jetpack: af Automattic – 10.8
Loco Translate: af Tim Whitlock – 2.6.1
MailPoet 3 (New): af MailPoet – 3.75.1
Make Influence for WooCommerce: af Youfront – 1.0.0
one.com: af one.com – 3.0.1
one.com Maintenance Mode: af one.com – 2.0.0
Performance Cache: af one.com – 2.0.0
Shipmondo til WooCommerce: af Shipmondo – 4.1.0
PixelYourSite: af PixelYourSite – 8.2.15
Really Simple SSL: af Really Simple Plugins – 5.3.1
Trustpilot-reviews: af Trustpilot – 2.5.888
WooCommerce Cart Abandonment Recovery: af CartFlows Inc – 1.2.14
Redigering af kassefelter til WooCommerce: af ThemeHigh – 1.6.0
Woo Discount Rules PRO 2.0: af Flycart – 2.4.0
Woo Discount Rules: af Flycart – 2.4.0
WooCommerce Force Sells: af WooCommerce – 1.1.28 (Opdatering til version 1.1.30 er tilgængelig)
WooCommerce QuickPay: af Perfect Solution – 6.6.0
WooCommerce Shipping & Tax: af WooCommerce – 1.25.25
WooCommerce Subscriptions: af WooCommerce – 4.1.0
WooCommerce: af Automattic – 6.3.1
WooLentor - WooCommerce Elementor Addons + Builder: af HasThemes – 2.2.4
Yoast SEO: af Team Yoast – 18.5.1
WP Mail SMTP: af WPForms – 3.1.0
Smart Coupons for WooCommerce: af WebToffee – 1.3.5

### Inactive Plugins (5) ###

Creative Mail by Constant Contact: af Constant Contact – 1.5.2
GTranslate: af Translate AI Multilingual Solutions – 2.9.2
Image Comparison Elementor Addon: af Jewel Theme – 1.0.1
Query Monitor: af John Blackbourn – 3.7.1
WP Mail Logging: af Wysija – 1.9.9

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: ✔
Force SSL: ✔
Currency: DKK (DKK)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop basisside: #38 - /store/
Kurv: #2637 - /cart/
Checkout: ❌ Siden indeholder ikke [woocommerce_checkout] shortcode eller woocommerce/checkout blokken.
Min konto: #41 - /my-account-2/
Vilkår og betingelser: #2987 - /handelsbetingelser/

### Theme ###

Name: Astra
Version: 3.7.9
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ❌ – Hvis du redigerer WooCommerce i et hovedtema
som du ikke selv har udviklet
anbefaler vi
at du anvender et undertema (child theme). Se: Hvordan du opretter et undertema

WooCommerce Support: ✔

### Templates ###

Overrides: –

### Abonnementer ###

WCS_DEBUG: ✔ No
Subscriptions Mode: ✔ Live
Subscriptions Live URL: https://www.brushy.dk
Subscription Statuses: trash: 1
wc-active: 62
wc-pending-cancel: 12
wc-on-hold: 7
wc-cancelled: 12

WooCommerce Account Connected: ✔ Yes
Active Product Key: ✔ Yes
Custom Retry Rules: ✔ No
Custom Retry Rule Class: ✔ No
Custom Raw Retry Rule: ✔ No
Custom Retry Rule: ✔ No
Retries Migration Status: ✔ Completed
Report Cache Enabled: ✔ Yes
Cache Update Failures: ✔ 0 failure

### Store Setup ###

Country / State: Danmark

### Subscriptions by Payment Gateway ###

QuickPay - MobilePay Subscriptions: wc-active: 32
wc-cancelled: 5
wc-on-hold: 1
wc-pending-cancel: 4

QuickPay: trash: 1
wc-active: 17
wc-cancelled: 3
wc-pending-cancel: 8

### Payment Gateway Support ###

QuickPay: subscriptions
products
subscription_cancellation
subscription_reactivation
subscription_suspension
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change_admin
subscription_payment_method_change_customer
refunds
multiple_subscriptions
pre-orders

QuickPay - MobilePay Subscriptions: products
subscriptions
subscription_cancellation
subscription_reactivation
subscription_suspension
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change_admin
subscription_payment_method_change_customer
refunds
multiple_subscriptions

### Action Scheduler ###

Gennemført: 297
Oldest: 2022-03-07 22:35:17 +0100
Newest: 2022-04-07 21:47:00 +0200

Mislykket: 2
Oldest: 2022-04-06 23:13:20 +0200
Newest: 2022-04-06 23:13:20 +0200

Igangværende: 133
Oldest: 2022-04-07 21:51:21 +0200
Newest: 2022-10-07 21:26:21 +0200

### Status report information ###

Generated at: 2022-04-07 21:49:18 +02:00

Juan G. (woo-hc)

(@judagutor)

4 years, 1 month ago

Hi @peterbrushy!

Thank you for sending the System Status.

Since this is related to our premium extension WooCommerce Subscriptions, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

You can include a link to this forum thread to keep track of what’s already been done.

We will be able to help you further there.

Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Woocommerce subscription issue with amount’ is closed to new replies.