Hi there @prattisdev,
> Woocommerce Order Status says payment failed even though the payment says it succeeded in the logs and in Stripe. Theres also nothing in the Order Notes as well about it failing.
Wow, this is weird indeed! Can you please share the following information with us:
– a screenshot of Order Notes
– a copy of your site’s System Status You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
– a copy of Stripe logs
Please remove all sensitive information from logs/screenshots before sharing.
If you have concerns about sharing this information publicly, please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
