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From what you say, this is probably set to “Comment author must have a previously approved comment”, instead set it to “Comment must be manually approved”.
Hi @comprompt
We’ve not heard back from you in a while, so I’m marking this thread as resolved. If you have further questions, please feel free to open a new topic.
Hi, thank you so much the problem is solved.
Hi, I just have one more question, so can a user with an “Author” role approve these comments?
An Author does not have the capability to moderate comments in a default install.
Can any other role apart from administrator can just approve/ disapprove the comments? We want to create a user and give it to our customer so that they can just approve them whenever anyone comments, and not modify comments or anything else on the website.
The capability needed to approve comments is called “Moderate comments”. Only the administrator and editor roles have this capability by default. However, it sounds like an editor would have way more power than you would like.
Try the User Role Editor plugin:
https://en-gb.wordpress.org/plugins/user-role-editor/
It will allow you to create a custom role and assign capabilities to it. Then create a user with that role.
Hi, even after installing the plugin that you mentioned and creating the capabilities for the editor role, the editor is still unable to approve the comments. can you please help?
A user with the editor role is able to approve comments by default. No need for the plugin. However, an editor can do other stuff and it sounds like you don’t want this.
Its difficult to be able to help your editor setup without knowing exactly what you’ve set and unset.
I should restore the editor role to default and create a new role called say “moderator”, then use the User Role Editor to give moderators this minimum set of capabilities:
edit_others_pages
edit_others_posts
edit_pages
edit_posts
edit_published_pages
edit_published_posts
moderate_comments
read
There isn’t a one-to-one relationship between capabilities and moderate comments, so even with the above you may find the Moderator can do more than you want him to be able to. There are Hide Admin Menu plugins you could use in addition to hide the menu options you don’t want him to see.
