• Resolved livro128

    (@livro128)


    I’ve been encountering an issue with some orders over the last week where the customer is proceeding to checkout, entering their address and then they are getting an error message ‘Sorry, we currently cannot ship to your address’. But, all of the customers it has happened to have lived in mainland UK within my UK shipping zone.
    After the customers have reported this to me I have gone through and done a test order and it allows me to checkout with their same address, then when I ask the customer to go back and try and checkout again it allows them to proceed as normal with no errors.
    Does anyone know why this is happening? Most orders are still going through with no problems, it’s happening on average to every 1 in 10 orders but I am worried this is losing me a lot of business as not all customers are reporting it to me.
    All of my plugins are up to date and it’s only been happening for around a week.

    Thanks in advance

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  • Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there,

    That’s an odd one, especially as you can’t reproduce it consistently. That also makes testing more difficult, as you can’t do a clear test to see if a change solves the problem.

    My initial guess is caching – can you please make sure that all caching plugins are disabled on your site? You can also reach out to your host to make sure there is no caching enabled. If you don’t hear any more reports of the problem, then it was likely a caching issue.

    melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

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