Woocommerce “Proceed to checkout” button not responding.

  • Resolved Nkanyi

    (@nkanyi)


    4 years, 2 months ago

    Hi .
    I’m having a problem with WooCommerce , at first I was using Pay Fast payment getaway .
    Any user was able to buy and the transaction would go through. a week later I decided to add another payment getaway which is TradeSafe , since then the “Proceed to checkout” button can’t process any payments. If I log in with the administrator account , I’m able to process the payments.

    • This topic was modified 4 years, 2 months ago by Nkanyi.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Daniyal Ahmed (a11n)

    (@daniyalahmedk)

    4 years, 2 months ago

    Hi there,

    Thanks for reaching out.

    If the issue appears after installing a third-party plugin TradeSafe, I’ll recommend you to reach out to the plugin support for that.

    Can you please confirm if this issue goes away when you de-activate that plugin?

    Let me know how it goes!

    best,

    Thread Starter Nkanyi

    (@nkanyi)

    4 years, 2 months ago

    Hi Ahmed.
    I would like to thank you for your response .
    I did try all your suggested solutions , it’s still not working .
    What worries me the most is if I login with the administrator account ,
    everything runs smoothly.
    Thank you.

    Margaret S. woo-hc

    (@margaretwporg)

    4 years, 2 months ago

    Hi @nkanyi

    I did try all your suggested solutions

    Thanks for trying. If you’re interested in checking more thoroughly, here’s the conflict test guide for your reference: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    if I login with the administrator account , everything runs smoothly

    As this is directly related to processing of payments, and TradeSafe is the Payment Gateway you are using, we recommend that you open a support request in their dedicated support forum at https://wordpress.org/support/plugin/tradesafe-payment-gateway/ or alternatively, get in touch with the plugin author.

    While we’re experts on our own products, third-party plugins are best supported by their own developers.

    Hoping for a quick resolution.

    Cheers

    Thread Starter Nkanyi

    (@nkanyi)

    4 years, 2 months ago

    Hi Margaret .
    Thank you very much , I looked through the conflict test guide that you suggested .
    I deactivated all the plugins and activated them again one by one .I managed to find the plugin that was giving problems. Website is running as expected.
    Thank you.

    Margaret S. woo-hc

    (@margaretwporg)

    4 years, 2 months ago

    Hi @nkanyi

    I managed to find the plugin that was giving problems

    Awesome! Glad to hear you could catch the culprit, and the website is now running fine. 🙂

    Should you need help with anything else feel free to open a new topic.

    Cheers

Viewing 5 replies - 1 through 5 (of 5 total)

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