Woocommerce payments failed transaction fee | WordPress.org

Resolved Lobsterdm
(@lobsterdm)

4 years, 10 months ago

Hi
This is in response to a post I’ve seen elsewhere concerning a very high charge from a different payment provider for failed transactions.

Essentially, the site owner had a very large fee from Worldpay for thousands of failed transactions that occurred on their website in one day.

Woocommerce payments uses stripe but i wanted to check if they have a similar policy of charging the site owner for failed transactions on card payments?

Hoping someone knows

Thanks

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Support abwaita a11n
(@abwaita)

4 years, 10 months ago

Hi @lobsterdm,

Since this query is about WooCommerce Payments, we’d like to move the discussion and any follow-ups to the right place. This is because we can only handle core WooCommerce plugin queries on this forum.

Please create a ticket at WooCommerce.com > My Account > Support. You may need to login to your WooCommerce account before you can access that page.

Alternatively, you could create a thread here: https://wordpress.org/support/plugin/woocommerce-payments/

Thanks.

Thread Starter Lobsterdm
(@lobsterdm)

4 years, 10 months ago

I didn’t realise there was a specific forum for payments. I’ve reposted there
Thanks

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Woocommerce payments failed transaction fee’ is closed to new replies.

2 replies
2 participants
Last reply from: Lobsterdm
Last activity: 4 years, 10 months ago
Status: resolved