Woocommerce payments error

  • Resolved bingokid

    (@bingokid)


    10 months, 1 week ago

    Customer when making Apple Pay or Link payment got this message, even though both billing and shipping addresses were entered. After Cleantalk plugin was disabled payment went through without a problem.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    10 months, 1 week ago

    Hello @bingokid,

    Unfortunately, I couldn’t reproduce this error on your site. However, I noticed that some visitor parameters are transmitted incorrectly. This may be the reason for this error.

    I’ve tweaked some filtering rules for your site to avoid false positives, but this will weaken the protection of your site.

    Can you reach out to our support team so we can gather some more information from you concerning this issue? Please, create a private ticket:
    https://cleantalk.org/my/support/open

    Please, paste the link to this topic, so we can identify you quickly.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    10 months, 1 week ago

    We received a CleanTalk ticket #51205 from you. Let’s continue our conversations there.

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    10 months ago

    Hello.

    During the process, we discovered that the problem was caused by an incorrectly written exception in the integration with the WP Mailer Lite plugin. We fixed this, and the changes are included in release 6.67.

    I’m going to mark this topic as “resolved”. If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 3 replies - 1 through 3 (of 3 total)

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