WOOCOMMERCE PAYMENT PROBLEM

  • Resolved elisabetta33

    (@elisabetta33)


    4 months, 3 weeks ago

    Hi, I’m having a problem with payments on my website. I also use PayPal as my debit card method. We are using WooCommerce PayPal Payments.

    The problem is this:

    > With Visa, if I pay by debit card on the website through PayPal, the payment goes through.

    > With Visa, if I pay directly on the website, I get the following errors: “An error occurred while processing your order. Please check your payment method for any charges and review your order history before placing the order again. OrderProcessor.php:197 The order status has changed from Awaiting Payment to Failed.”

    What could be the problem? I’m going crazy.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Krystian Syde

    (@inpsydekrystian)

    4 months, 3 weeks ago

    Hello @elisabetta33

    It is difficult to identify the exact cause based only on the message you shared because its quite generic error. To understand what is happening, we would need to review:

    • the detailed PayPal Payments logs from WooCommerce
    • the order notes for the failed transaction
    • your environment details from the WooCommerce system report

    Without these, it is not possible to give a reliable answer.

    Please reach out to us directly so we can check your setup in detail: https://paypal.inpsyde.com/docs/request-support/

    Include the WooCommerce system report. With that information, we can see why the direct card flow is being declined while the PayPal processed card succeeds.

    Kind Regards,
    Krystian

    Thread Starter elisabetta33

    (@elisabetta33)

    4 months, 3 weeks ago

    I sent everything from the support request link you provided me.

    Thank you!

    Plugin Support Syde Jamie

    (@jamieong)

    4 months, 1 week ago

    Hi @elisabetta33 ,

    We will now mark this ticket as resolved since you have reached out to us directly.

    Best Regards,
    Jamie

Viewing 3 replies - 1 through 3 (of 3 total)

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