Woocommerce Not Working
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I need help…
My WooCommerce store is stuck and not working.
Notifications just show blank at the top of the WooCommerce dashboard – tried to use the setup wizard – also stuck, can’t view my orders or customers, all just blank.I have tried to deactivate all my plugins and used the standard “Twenty-twenty” WordPress theme but the problem still persist. Please if someone can assist me with figuring this out, I would really appreciate it!
The page I need help with: [log in to see the link]
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Hi there,
Thank you for reaching out!
I’m sorry to hear about the issues with WooCommerce in wp-admin. The front end of your site looks good and it’s hard to say what exactly is happening, especially since the same thing was happening with all plugins except for WooCommerce disabled and a default Twenty Twenty theme, which means this behaviour is not caused by a conflict with one of your plugins or your theme.
As a first step, can you please copy the System Status Report from wp-admin >> WooCommerce >> Status (if that section works) and paste it here? Also, do you see any WooCommerce related error logs in WooCommerce >> Status >> Logs? Feel free to paste them here too.
Please also try installing the standalone WooCommerce Admin plugin to see if it helps.
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### WordPress Environment ###WordPress address (URL): https://www.ilovemstudio.com
Site address (URL): https://www.ilovemstudio.com
WC Version: 4.5.2
REST API Version: ✔ 4.5.2
WC Blocks Version: ✔ 3.1.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.5.0
Log Directory Writable: ✔
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –### Server Environment ###
Server Info: Apache
PHP Version: 7.2.33
PHP Post Max Size: 128 MB
PHP Time Limit: 10000
PHP Max Input Vars: 1000
cURL Version: 7.62.0
OpenSSL/1.0.2kSUHOSIN Installed: –
MySQL Version: 5.7.31-log
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔### Database ###
WC Database Version: 4.5.2
WC Database Prefix: wp3v_
Total Database Size: 9.27MB
Database Data Size: 8.16MB
Database Index Size: 1.11MB
wp3v_woocommerce_sessions: Data: 0.11MB + Index: 0.00MB + Engine MyISAM
wp3v_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp3v_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
wp3v_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mstud_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mstud_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
mstud_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mstud_options: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
mstud_postmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
mstud_posts: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
mstud_termmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mstud_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
mstud_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mstud_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mstud_usermeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
mstud_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp3v_actionscheduler_actions: Data: 0.18MB + Index: 0.06MB + Engine MyISAM
wp3v_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp3v_actionscheduler_logs: Data: 0.10MB + Index: 0.07MB + Engine MyISAM
wp3v_bobsi_tradefeed_audit: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp3v_bobsi_tradefeed_product: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp3v_bobsi_tradefeed_product_base: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp3v_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp3v_comments: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp3v_et_bloom_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_fca_eoi_activity: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_fca_eoi_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_layerslider: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_layerslider_revisions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_nf3_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_nf3_action_meta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp3v_nf3_chunks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_nf3_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_nf3_field_meta: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp3v_nf3_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_nf3_form_meta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp3v_nf3_objects: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_nf3_object_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_nf3_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_nf3_upgrades: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp3v_options: Data: 2.63MB + Index: 0.15MB + Engine MyISAM
wp3v_postmeta: Data: 2.37MB + Index: 0.34MB + Engine MyISAM
wp3v_posts: Data: 1.99MB + Index: 0.11MB + Engine MyISAM
wp3v_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wp3v_revslider_css_bkp: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp3v_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_revslider_sliders: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp3v_revslider_sliders_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_revslider_slides: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp3v_revslider_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_rwc_unlogged_user_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_sbi_instagram_feeds_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_sbi_instagram_posts: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wp3v_sgpb_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_sgpb_subscription_error_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_termmeta: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
wp3v_terms: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp3v_term_relationships: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wp3v_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp3v_usermeta: Data: 0.05MB + Index: 0.03MB + Engine MyISAM
wp3v_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp3v_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp3v_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_wc_order_product_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp3v_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp3v_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp3v_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp3v_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_wpf_filters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_yith_wcwl_lists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_yoast_indexable: Data: 0.15MB + Index: 0.05MB + Engine MyISAM
wp3v_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp3v_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp3v_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_yoast_seo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_yoast_seo_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3v_yoco_order_errors: Data: 0.00MB + Index: 0.00MB + Engine MyISAM### Post Type Counts ###
attachment: 554
clever_menu_theme: 1
customize_changeset: 32
custom_css: 3
easy-opt-ins: 1
et_body_layout: 4
et_template: 9
et_theme_builder: 4
ign_voucher: 1
mc4wp-form: 1
nav_menu_item: 12
oembed_cache: 5
page: 16
post: 14
product: 86
raccartlist: 5
racemailtemplate: 1
revision: 488
shop_coupon: 8
shop_order: 39
thegem_footer: 3
thegem_gallery: 2
thegem_qf_item: 20
thegem_team_person: 3
thegem_title: 2
woo_discount: 2
woo_discount_cart: 1
woo_mb_template: 10
wpcf7_contact_form: 1### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔### Active Plugins (30) ###
Ajax Cart AutoUpdate for WooCommerce: by taisho – 1.5.4 – Installed version not tested with active version of WooCommerce 4.5.2
Contact Form 7: by Takayuki Miyoshi – 5.2.2
GDPR Cookie Consent: by WebToffee – 1.9.1
Custom Order Numbers for WooCommerce: by Tyche Softwares – 1.2.10 – Installed version not tested with active version of WooCommerce 4.5.2
Custom Sidebars: by WPMU DEV – 3.2.3
Facebook for WooCommerce: by Facebook – 2.0.3
Anti-Malware Security and Brute-Force Firewall: by Eli Scheetz – 4.19.69
WooCommerce Gift Certificates Pro: by IgniteWoo.com – 3.5.36 – Installed version not tested with active version of WooCommerce 4.5.2
IgniteWoo Updater: by IgniteWoo.com – 3.0.2
Smash Balloon Instagram Feed: by Smash Balloon – 2.4.7
Kadence WooCommerce Email Designer: by Kadence WP – 1.4.3 – Installed version not tested with active version of WooCommerce 4.5.2
Custom Login Page Customizer: by Hardeep Asrani – 2.0.1
Mailchimp for WooCommerce: by Mailchimp – 2.4.7 – Installed version not tested with active version of WooCommerce 4.5.2
Pin It Button On Image Hover And Post: by Weblizar – 2.7.8
Popup Builder: by Sygnoos – 3.69.1
Really Simple SSL: by Really Simple Plugins – 3.3.5
Shoppable Social Media Galleries by SNPT: by Snapppt – 1.1.8
Sitewide Notice WP: by Yoohoo Plugins – 2.2.1
White Label CMS: by http://www.videousermanuals.com – 2.2.1
Woo Discount Rules: by Flycart Technologies LLP – 2.2.2
Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.6
WooCommerce Ozow Gateway: by <a href=”https://Ozow.com” />Ozow</a> – 1.0.0.0 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce SnapScan Gateway: by WooCommerce – 1.1.5 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce PayFast Gateway: by WooCommerce – 1.4.15 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.6.1
WooCommerce Shipment Tracking: by WooCommerce – 1.6.4 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Wholesale Pro Suite: by IgniteWoo.com – 3.0.55 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce: by Automattic – 4.5.2
Wordpress Page Widgets: by CodeAndMore – 3.9
Yoco Payment Gateway: by Yoco – 1.42### Inactive Plugins (1) ###
WooCommerce Payflex Gateway: by Payflex – 1.9 – Installed version not tested with active version of WooCommerce 4.5.2
### Settings ###
API Enabled: –
Force SSL: –
Currency: ZAR (R)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
gift-card (gift-card)
grouped (grouped)
simple (simple)
variable (variable)Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)Connected to WooCommerce.com: –
### WC Pages ###
Shop base: #1129 – /shop/
Cart: #1130 – /cart/
Checkout: #1131 – /checkout/
My account: #1132 – /my-account/
Terms and conditions: ❌ Page not set### Theme ###
Name: Divi
Version: 4.6.5
Author URL: http://www.elegantthemes.com
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔### Templates ###
Overrides: –
### Action Scheduler ###
Complete: 422
Oldest: 2020-09-22 10:40:11 +0000
Newest: 2020-10-06 11:12:24 +0000Pending: 1
Oldest: 2020-10-06 20:53:06 +0000
Newest: 2020-10-06 20:53:06 +0000Logs:
Only this one (But I already deleted the plugin and all it’s files):
2020-10-01T09:37:55+00:00 CRITICAL Uncaught Error: Cannot use object of type WP_Error as array in /home/yoboxyz/ilovemstudio.com/wp-content/plugins/payflex_woocommerce/partpay.php:330
Stack trace:
#0 /home/yoboxyz/ilovemstudio.com/wp-content/plugins/payflex_woocommerce/partpay.php(953): WC_Gateway_PartPay->update_payment_limits()
#1 /home/yoboxyz/ilovemstudio.com/wp-includes/class-wp-hook.php(287): partpay_do_cron_jobs()
#2 /home/yoboxyz/ilovemstudio.com/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(”, Array)
#3 /home/yoboxyz/ilovemstudio.com/wp-includes/plugin.php(544): WP_Hook->do_action(Array)
#4 /home/yoboxyz/ilovemstudio.com/wp-cron.php(138): do_action_ref_array(‘partpay_do_cron…’, Array)
#5 {main}
thrown in /home/yoboxyz/ilovemstudio.com/wp-content/plugins/payflex_woocommerce/partpay.php on line 330Hi @therighttype,
Thank you for the System Status Report and the error log. It isn’t yet clear what is happening on your site though.
Did you have a chance to install the standalone WooCommerce Admin plugin?
I see that you have some premium WooCommerce.com extensions among active plugins on your site, those make you eligible to be supported on WooCommerce.com:
https://woocommerce.com/my-account/create-a-ticket/
Feel free to start a new ticket on WooCommerce.com if installing WooCommerce Admin plugin doesn’t help.
Thank you!
Hi @grigaswp
Thank you for your reply.
I did install the standalone WooCommerce Admin plugin, nothing changed.I also tried to request assistance on the WooCommerce.com site for premium users but I am building this website for a client (who bought premium plugins), and on my account, I don’t have any premium products so they said:
“You’ve reached the support channel for customers of our premium products sold on WooCommerce.com extensions store.
I couldn’t find a valid subscription linked to your email taljaardk@gmail.com.
Support for our free plugins is handled in the WooCommerce Support Forums: https://wordpress.org/support/plugin/woocommerce”
Hi @therighttype,
I’ve just followed up on the ticket you’ve opened so we can continue our conversation there.
I’ll be marking this thread as
resolvednow.
The topic ‘Woocommerce Not Working’ is closed to new replies.
