• Resolved jzmnz

    (@jzmnz)


    I am having an issue were on completing an order – using process via cart/checkout – the order goes through fine and the customer gets their e-mail saying that they have purchased fine however the new order e-mail (Yes its enabled) is not firing or showing in external smtp logs – using maillazy currently. Admin order e-mail is not showing

    I also have POST SMTP installed and if I view the logs I can see the customer e-mail and the admin e-mail – both are saying sent – customer is @gmail.com and orders@domain.co.nz but domain is hosted on Google.

    Via POST SMTP if I click resend on the admin e-mail it works and also shows in log

    Whats going on – think we need to go for a drink or two – Whiskey anyone?


    ### WordPress Environment ###

    WordPress address (URL): https://websiteurl.co.nz
    Site address (URL): https://websiteurl.co.nz
    WC Version: 6.4.1
    REST API Version: ✔ 6.4.1
    WC Blocks Version: ✔ 7.2.2
    Action Scheduler Version: ✔ 3.4.0
    WC Admin Version: ✔ 3.3.2
    Log Directory Writable: ✔
    WP Version: 5.9.3
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: nginx/1.20.1
    PHP Version: 7.4.21
    PHP Post Max Size: 20 MB
    PHP Time Limit: 0
    PHP Max Input Vars: 1000
    cURL Version: 7.68.0
    OpenSSL/1.1.1f

    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.4.22-MariaDB-1:10.4.22+maria~focal-log
    Max Upload Size: 20 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 6.4.1
    WC Database Prefix: wp_
    Total Database Size: 422.57MB
    Database Data Size: 289.37MB
    Database Index Size: 133.20MB
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    ### Post Type Counts ###

    afterpay_quote: 88
    attachment: 4631
    blocks: 2
    custom_css: 2
    custom-css-js: 7
    footer: 6
    ftc_brand: 10
    ftc_footer: 7
    ftc_testimonial: 4
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    wpcf7_contact_form: 1
    wppopups: 1
    yith-wccos-ostatus: 1

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (53) ###

    Template Library and Redux Framework: by Extendify – 4.3.13
    Advanced Custom Fields: by Delicious Brains – 5.12.2
    Advanced Database Cleaner: by Younes JFR. – 3.0.4
    Afterpay Gateway for WooCommerce: by Afterpay – 3.4.1
    WordPress Backup & Security Plugin – BlogVault: by Backup by BlogVault – 4.77
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    Facebook for WooCommerce: by Facebook – 2.6.13
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    WPBakery Page Builder: by Michael M – WPBakery.com – 6.7.0
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    Stock Export and Import for WooCommerce: by Aspen Grove Studios – 1.0.5
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    Category Order and Taxonomy Terms Order: by Nsp-Code – 1.6
    ThemeFTC: by ThemeFTC Team – 1.0.0
    UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 2.22.11.0

    WC Hide Shipping Methods: by Rynaldo Stoltz – 1.5
    Shipping Discount for WooCommerce: by OneTeamSoftware – 1.0.9
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    Woo Discount Rules: by Flycart – 2.4.0
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    WooCommerce Advanced Product Labels: by Jeroen Sormani – 1.2.1
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    WooCommerce Custom Payment Gateway: by WPRuby – 1.3.5
    WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.14.4
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    WooCommerce: by Automattic – 6.4.1
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    WP Htaccess Editor: by WebFactory Ltd – 1.70
    WP Mail Logging: by Wysija – 1.10.4
    WP-ServerInfo: by Lester ‘GaMerZ’ Chan – 1.66
    WPMU DEV Dashboard: by WPMU DEV – 4.11.12
    WPS Menu Exporter: by WPServeur
    NicolasKulka
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    benoti – 1.3.4

    Yoast SEO: WooCommerce: by Team Yoast – 13.8
    Yoast Test Helper: by Team Yoast – 1.16

    ### Inactive Plugins (10) ###

    Login Security reCAPTCHA: by ScriptsTown – 1.3.9
    MailPoet 3 Premium (New): by MailPoet – 3.88.0
    Permalink Manager Lite: by Maciej Bis – 2.2.17
    SendGrid: by SendGrid – 1.11.8
    TaxoPress: by TaxoPress – 3.6.1
    wePOS – Point Of Sale (POS) for WooCommerce: by weDevs – 1.2.1
    Woocommerce Laybuy: by Carl Bowden
    Larry Watene – 3.4.0

    WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: by WebToffee – 2.9.1
    Wordfence Security: by Wordfence – 7.5.9
    Yoast SEO: by Team Yoast – 18.8

    ### Dropin Plugins (1) ###

    advanced-cache.php: advanced-cache.php

    ### Settings ###

    API Enabled: ✔
    Force SSL: –
    Currency: NZD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: grouped (grouped)
    external (external)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-search (exclude-from-search)
    exclude-from-catalog (exclude-from-catalog)
    featured (featured)
    featured (featured-2)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    outofstock (outofstock)

    Connected to WooCommerce.com: ✔

    ### WC Pages ###

    Shop base: #7458 – /shop/
    Cart: #7454 – /shopping-cart/
    Checkout: #7452 – /checkout/
    My account: #7442 – /my-account/
    Terms and conditions: #11986 – /terms-conditions/

    ### Theme ###

    Name: Child Theme
    Version: 3.0
    Author URL:
    Child Theme: ✔
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.15.3
    Parent Theme Author URL: http://www.uxthemes.com/
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/terms.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product-cat.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    child-theme/woocommerce/emails/admin-new-order.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/rating.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    flatsome/woocommerce/content-product_cat.php

    ### WooCommerce Google Product Feed fields ###

    Product description: Main product description (full preferred) plus variation description.
    Availability: Defaults to “in stock”.
    Bundle indicator (is_bundle):
    Brand:
    Manufacturer Part Number (MPN): Pre-populates from product sku.
    Product Type:
    Google Product Category:
    Size system:

    ### WooCommerce Google Product Feed options ###

    Include variations in feed: Enabled
    Send item_group_id: No

    ### Action Scheduler ###

    Complete: 25,891
    Oldest: 2022-03-30 09:39:45 +1300
    Newest: 2022-04-29 21:32:02 +1200

    Pending: 1,743
    Oldest: 2022-04-29 21:47:02 +1200
    Newest: 2022-05-08 19:23:57 +1200

    Failed: 5,741
    Oldest: 2020-04-16 17:00:05 +1200
    Newest: 2022-04-29 21:07:59 +1200

    Canceled: 1
    Oldest: 2022-04-28 12:15:49 +1200
    Newest: 2022-04-28 12:15:49 +1200

    ### Status report information ###

    Generated at: 2022-05-08 19:28:42 +12:00

Viewing 1 replies (of 1 total)
  • Hi @jzmnz!

    Thank you for sending the system status report.

    I think this issue could be related to a conflict between WooCommerce and your theme or another plugin; an outdated or malfunctioning code could be interfering.

    To be sure of this, please perform a conflict test by temporarily switching your theme back to Storefront, disabling all plugins except WooCommerce, and then check again if the issue persists.

    If that solves it, reactivate the theme first and check again. Then, reactivate your other plugins, testing after each, until you find the one causing conflict.

    If you cannot perform a conflict test on your live site, we recommend creating a staging site using the WP Staging plugin.

    You can find a more detailed explanation of how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    Let us know how that goes for you!

Viewing 1 replies (of 1 total)

The topic ‘Woocommerce – New order template not e-mailing’ is closed to new replies.