Woocommerce Empty Cart Issue

  • Resolved gina.f

    (@ginaf)


    5 years, 3 months ago

    When adding items to my cart the say they are added but then my cart is empty. This does not happen when I am logged in to my site. I have tried the following troubleshooting steps found in support forums:
    Cleared customer sessions
    No errors on Woocommerce status page
    Cleared transients and expired transients
    Recounted terms
    Cleared customer sessions
    Updated all plugins
    Re installed Woocommerce
    Deactivated all plugins except Woocommerce and switched theme to 2021 and Storefront
    Used plugin WP-Reset to reset site, activated just Woocommerce
    No spaces in checkout endpoints
    Saved my permalinks
    Turned off ajax submission
    Had my host turn off caching

    I have tried multiple products and this happens on each one. It was not tested earlier without being logged in so I don’t know when the point of failure might be.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    5 years, 3 months ago

    Hi @ginaf –

    I would double-check with your host about the caching. This does appear to be a caching issue. I ran a check on your site and this tool shows that caching is still enabled on the cart page: https://d.pr/i/7s5szp

    That said, you don’t have to fully disable caching (because it’s a good thing!). You can just have your host exclude the My Account, Cart, and Checkout pages from being cached.

    Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    5 years, 2 months ago

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please feel free to start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

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