• Resolved eleazar7

    (@eleazar7)


    hello, I have the plugin configured, but the new orders of woocommerce do not receive them, however, the test mail if sent, including the field of notes of the order (mail that arrives to the client) if it is received. and this option from plugin (Force From Email) are inactive

    • This topic was modified 6 years, 11 months ago by eleazar7.
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  • Hi @eleazar7,

    If you were able to send a test email successfully, it sounds like your WP Mail SMTP settings are all set. The next step from here is to check the settings of the WooCommerce order emails. Specifically, the From Email must be set to the same email address as the email used to set up the SMTP plugin. Alternatively, enable Force From Email option from the SMTP.

    I hope this helps!

    Hi @eleazar7 – We haven’t heard from you in about a week, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though, please feel welcome to continue the conversation.

Viewing 2 replies - 1 through 2 (of 2 total)

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