Hey there 👋
Thanks for reaching out!
It looks like you are experiencing a conflict with WooCommerce and the PayPal plugin you are using on your site, correct?
Can you please clarify which plugin you are currently using to enable PayPal as a payment gateway on your site?
Additionally, I’d like to take a closer look at your sites current environment, please can you share a copy of your sites System Status Report which you can find via WooCommerce → Status.
Select Get system report and then Download for Support. This will download a TXT file that has the contents of the SSR which you can then share with us here.
Cheers!
This is the system status report:
https://drive.google.com/file/d/1veqZ5GeR8SqdYgH0Wb4SfKSSDIkUVWpl/view?usp=sharing
The paypal plug-in uses：WooCommerce PayPal Payments
Version:2.5.3
Hey @zailushang
Thanks for clarifying!
Since this forum is dedicated to support related to the free WooCommerce core plugin, could you please create a new topic in the WooCommerce PayPal Payments plugin forum for further help with this.
Here is a direct link to the WooCommerce PayPal Payments support forum:
WooCommerce: by Automattic – 8.5.2 (update to version 8.6.1 is available)
WooCommerce PayPal Payments: by WooCommerce – 2.5.1 (update to version 2.5.3 is available)
In the meantime, checking your SSR, I am able to see that WooCommerce core and the WooCommerce PayPal Payments plugin are both outdated. You can see if updating these makes any difference.
pangja/woocommerce/cart/cart.php version 7.0.1 is out of date. The core version is 7.9.0
pangja/woocommerce/cart/mini-cart.php version 5.2.0 is out of date. The core version is 7.9.0
pangja/woocommerce/single-product/product-image.php version 3.5.1 is out of date. The core version is 7.8.0
Also, it seems there are a number of outdated theme templates. This can also cause unexpected and conflicting behavior.
You can read more about updating outdated templates here:
We always recommend ensuring that you have a good backup of your full site and database before performing any updates, so that, should something go wrong, you are able to easily restore your site to a functioning state.
Hope this points you in the right direction 🙂
