Woocommerce Checkout Not Loading
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I recently noticed issues in checkout, when you add an item to the cart and go to checkout, the “Your Order” and “Payment” sections never load.
https://screencast-o-matic.com/watch/c0e6quV4Fws
The page I need help with: [log in to see the link]
Viewing 5 replies - 1 through 5 (of 5 total)
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Hello @natkrul,
Thank you for sharing the screencast.
Have you tried switching to the Storefront theme temporarily? It could be a theme conflict.
If that didn’t solve the issue, then please attach your system status report.
You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
It’s also worth checking if there are any fatal error logs from WooCommerce > Status > Logs and choosing from the drop-down menu thefatal-errors.logoption.
Look forward to hearing back from you.Hello, below is the system report. I checked the logs and there were no fatal-errors.log.
WordPress Environment WordPress address (URL): https://kleverstrategies.com
Site address (URL): https://kleverstrategies.com
WC Version: 7.4.1
REST API Version: ✔ 7.4.1
WC Blocks Version: ✔ 9.4.4
Action Scheduler Version: ✔ 3.5.4
Log Directory Writable: ✔
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: ✔ Server Environment Server Info: LiteSpeed
PHP Version: 7.4.33
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.84.0
OpenSSL/1.1.1p SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.36-MariaDB-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔ Database WC Database Version: 7.4.1
WC Database Prefix: 72g_
Total Database Size: 223.62MB
Database Data Size: 215.63MB
Database Index Size: 7.99MB
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attachment: 478
custom_css: 2
elementor_icons: 1
elementor_library: 38
envato_tk_import: 2
jetpack_migration: 2
jetpack-testimonial: 2
nav_menu_item: 46
oembed_cache: 12
page: 37
post: 31
product: 2
revision: 6
seedprod: 1
shop_order: 1
wp_global_styles: 1
wpforms: 1 Security Secure connection (HTTPS): ✔
Hide errors from visitors: ✔ Active Plugins (29) A2 Optimized WP: by A2 Hosting – 3.0.6
ActiveCampaign for WooCommerce: by ActiveCampaign – 2.1.0
ActiveCampaign: by ActiveCampaign – 8.1.10
AIOSEO - Image SEO: by All in One SEO Team – 1.1.5
AIOSEO - IndexNow: by All in One SEO Team – 1.0.8
AIOSEO - Link Assistant: by All in One SEO Team – 1.0.14
AIOSEO - News Sitemap: by All in One SEO Team – 1.0.13
AIOSEO - Redirects: by All in One SEO Team – 1.2.8
AIOSEO - Video Sitemap: by All in One SEO Team – 1.1.10
All in One SEO Pro: by All in One SEO Team – 4.3.2.1
Astra Pro: by Brainstorm Force – 4.0.1
Astra Widgets: by Brainstorm Force – 1.2.12
Elementor Pro: by Elementor.com – 3.11.5
Elementor: by Elementor.com – 3.11.4
Enable Media Replace: by ShortPixel – 4.0.3
Envato Elements: by Envato – 2.0.11
Essential Addons for Elementor: by WPDeveloper – 5.6.1
Elementor Header & Footer Builder: by Brainstorm Force
Nikhil Chavan – 1.6.13 Jetpack: by Automattic – 11.9
LiteSpeed Cache: by LiteSpeed Technologies – 5.3.3
MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: by MalCare Security – 4.87
Mammoth .docx converter: by Michael Williamson – 1.20.0
Ultimate Addons for Elementor: by Brainstorm Force – 1.36.14
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.23.1 WooCommerce Payments: by Automattic – 5.5.1
WooCommerce: by Automattic – 7.4.1 (update to version 7.5.0 is available)
WP Links: by LintedCode LLC – 5.24
Schema Pro: by Brainstorm Force – 2.7.6
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.8 Inactive Plugins (2) All in One SEO: by All in One SEO Team – 4.3.2
WP File Manager: by mndpsingh287 – 7.1.8 Dropin Plugins (2) db-error.php: db-error.php
object-cache.php: object-cache.php Must Use Plugins (1) SSO: by Garth Mortensen
Mike Hansen – 0.3 Settings API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5) Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ✔
Order datastore: WC_Order_Data_Store_CPT WC Pages Shop base: #4213 - /shop/
Cart: #4214 - /cart/
Checkout: #4215 - /checkout/
My account: #4216 - /my-account/
Terms and conditions: #225 - /terms-of-service/ Theme Name: Klever Strategies Astra
Version: 1.0.0
Author URL: http://kleverstrategies.com/
Child Theme: ✔
Parent Theme Name: Astra
Parent Theme Version: 4.0.2
Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
WooCommerce Support: ✔ Templates Overrides: – Admin Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
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product-variation-management
settings Daily Cron: ✔ Next scheduled: 2023-03-14 21:08:57 -04:00
Options: ✔
Notes: 79
Onboarding: completed WooCommerce Payments Version: 5.5.1
Connected to WPCOM: Yes
Blog ID: 186953903
Account ID: acct_1La5Vh2ESHXvZ8KN Action Scheduler Complete: 95
Oldest: 2023-02-12 08:55:02 -0500
Newest: 2023-03-14 14:15:04 -0400 Failed: 2
Oldest: 2023-02-16 08:32:08 -0500
Newest: 2023-03-01 14:50:25 -0500 Pending: 8
Oldest: 2023-03-14 14:30:04 -0400
Newest: 2023-03-21 03:00:06 -0400 Status report information Generated at: 2023-03-14 14:16:12 -04:00
`Hi @natkrul
Thanks for sharing the requested information above.
Checking your site’s checkout page, I was not able to replicate the issue here as I am seeing all sections clearly as shown below:
Can you please try to clear your browser’s cache or try another browser or in incognito mode and see if that works?
As you can see in your screenshot the Payment methods section shows no options, I have them set up and they used to appear. But now they do not.
Hi @natkrul
Thanks for confirming that the payment methods section is the issue here.
Based on the screenshot above, I can see that the WooCommerce Payments plugin is not showing as expected.
Can you please try to switch to the default Storefront theme and only WooCommerce and WooCommerce Payments plugins are enabled and see if this works?
If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.
If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.
If this did not resolve the issue, please provide the fatal error logs (if any) under
WooCommerce > Status > Logs.You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
Let us know how it goes!
Viewing 5 replies - 1 through 5 (of 5 total)
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