WooCommerce checkout error

  • sembroekman

    (@sembroekman)


    1 year, 4 months ago

    Dear Mollie Support,

    I am experiencing an issue with payments on my WooCommerce webshop Nouries.nl. Customers on the frontend see the following error message when trying to complete their orders:

    “Er is een fout opgetreden bij het verwerken van je bestelling. Controleer of er iets is afgeschreven via je betaalmethode en bekijk je bestelgeschiedenis voordat je de bestelling opnieuw plaatst.”

    In the logs, I see the following error:

    csharp

    KopiërenBewerken

    [2025-02-01T09:29:24+0000] Error executing API call (422: Unprocessable Entity): The redirect URL is invalid. Documentation: https://docs.mollie.com/reference/v2/orders-api/create-order. Request body: {"status":422,"title":"Unprocessable Entity","detail":"The redirect URL is invalid","field":"payment.redirectUrl"}

    I have already tried troubleshooting the issue by:

    • Disabling all plugins and switching to a default theme to rule out conflicts.
    • Checking PHP compatibility (no issues found).
    • Reviewing WooCommerce and Mollie settings, but I did not see anything misconfigured.

    Since the issue seems to be related to the redirect URL, I suspect the problem may be that the site is still trying to use Mollie 1.0, while everything is now running on Mollie 2.0. This could explain why the redirect URL is not being correctly passed to the Mollie API.

    Could you please assist me in properly configuring this so payments process correctly? I would appreciate guidance on how to fix this issue. I can provide additional debug logs if needed.

    Looking forward to your response. Thanks in advance!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Krystian Syde

    (@inpsydekrystian)

    1 year, 4 months ago

    Hello @sembroekman

    Thank you for reaching out.

    To better assist you with this issue, please follow these steps to share your system status report with us:

    1. Navigate to the WooCommerce > Status section in your site’s admin panel.
    2. Click on Get system report, then click Copy for support.
    3. Paste the report into our PrivateBin.
    4. After uploading, please share the link here so we can review the details thoroughly.

    Additionally, we would like a copy of your latest Mollie log files to better assess what is causing this issue. You can find and copy the log files from:
    WooCommerce > Status > Logs > select “mollie-payments-for-woocommerce-[…]”

    Once you have the logs, please upload them to: https://privatebin.syde.com/ and share the link with us.

    Looking forward to your response.

    Kind Regards,

    Krystian

    Thread Starter sembroekman

    (@sembroekman)

    1 year, 4 months ago

    Dear Krystian,

    I really appreciate your help for the website https://www.nouries.nl/. Here is the link for the system report: https://privatebin.syde.com/?8378a74d3404c79e#FHY9ctiJ86SLYNr98KNHNV1tWF2gsQVv3fh5wmM76xMg

    And here is your link for the log file: https://privatebin.syde.com/?a9091f1c58ce26c1#5zfzJo8tg4U93BqxR26PCFdoL7XtaXaABfnKeEM3QSUg

    Thanks in advance!

    Kind Regards,

    Sem

    Plugin Support Femi

    (@femiyb)

    1 year, 4 months ago

    Hello @sembroekman

    Thanks for sharing the requested details.

    Based on the logs and error message you provided, the issue appears to be related to the redirect URL being sent in your payment requests. The API requires a fully qualified URL, but your current requests are sending a relative path, which is causing the 422 Unprocessable Entity error.

    Your logs indicate that the redirectUrl being sent looks like this:

    "redirectUrl": "/order-received/....................................."

    The URL does not include the full domain (https://www.nouries.nl), which is required.

    To rule out conflicts, please:

    • Disable all non-essential plugins (except WooCommerce & Mollie).
    • Switch to a default theme (e.g., Storefront).
    • Try a test checkout and see if the issue persists.

    Looking forward to your feedback.

    Regards,
    Femi.

    Thread Starter sembroekman

    (@sembroekman)

    1 year, 4 months ago

    Dear Femi,

    Thanks for your advice. I turned off every non-essential plugin. I came to the conclusion that I was able to get the wright checkout process. I figured out it is because of Elementor Pro, but I find this very odd because I have used this plugin on a lot of other woocommerce websites and they all work absolutely fine.

    Is there anything I can do to make this work? Please help! (I already tried installing elementor pro again)

    Thanks in advance!

    Sem

    Plugin Support Femi

    (@femiyb)

    1 year, 4 months ago

    Hello @sembroekman

    Thanks for sharing your findings.

    I suggest reaching out to Elementor support to report this issue.
    They can look into why the plugin causes this error when used with the “Mollie Payments plugin”

    Regards,
    Femi.

Viewing 5 replies - 1 through 5 (of 5 total)

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