Woocommerce Cart Issue

  • magedmoh94

    (@magedmoh94)


    6 years, 7 months ago

    Hi there,

    I found an issue when refreshing the page of the cart from the browser ( Mozilla firefox )

    Windows Version !1

    Scenario:

    Step 1. Add a product which its price is 10$ to cart with quantity 3
    Cart Result
    Quantity: 3 – Price: 30
    Update Cart

    Step 2. Change quantity from 3 to 5
    Cart Result
    Quantity: 5 – Price: 50
    Update Cart

    Step 3. Change quantity from 5 to 7
    Cart Result
    Quantity: 7 – Price: 70
    Update Cart

    Step 4. Refresh the page by pressing F5 or refresh button on Mozilla Firefox
    Cart Result
    Quantity: 5 – Price: 70
    Update Cart

    The Quantity is reset to the first change we made on step 2, but the price is the same as before the refresh has its value right.

    I tested this on chrome but doesn’t happen it only happens on firefox windows version can you check from your end ?

    I have tried this on different websites/disabling all the plugins and just making woocommerce active and on different hosts so can you test on an online host this issue ?

    Best Regards

    http://tktshub.com/shop

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    6 years, 7 months ago

    Hi there,

    Thanks for reaching out.

    I was able to take a look at your site in Firefox, and just as you described, I was able to reproduce the problem: https://cld.wthms.co/M9KQZS

    However, after adding this parameter to the end of your cart page URL, I was able to temporarily disable caching: ?nocache=1

    Once I did that, the problem was rectified: https://cld.wthms.co/sn7eZt

    Can you please test by deactivating any caching plugins to see if that helps? If you don’t have any, can you check with your web host to make sure they are not caching the cart, checkout, or my account pages at a server level?

    Hope this helps!

    • This reply was modified 6 years, 7 months ago by laceyrod.
    AJ a11n

    (@amandasjackson)

    6 years, 7 months ago

    Hi @magedmoh94

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thread Starter magedmoh94

    (@magedmoh94)

    6 years, 7 months ago

    Hi @amandasjackson ,

    Sorry for replying late was on a vacation.

    I already contacted the hosting provider ” siteground ” and made sure that its not a cache issue as this happens in firefox only not all the browsers and i already tested the same issue on 2 other websites which is hosted on different host rather than siteground and the issue is still there you can test one of them here:

    https://wc-fawry.objectsdev.com/shop/

    try to setup a woocommerce by yourself but not on a localhost on any hosting provider and try to replicate the issue you will find it still there, i think its a woocommerce issue with firefox.

    Best Regards

Viewing 3 replies - 1 through 3 (of 3 total)

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