Woocommerce broken link from shop

  • Resolved lotusconsulting

    (@lotusconsulting)


    2 years, 6 months ago

    Hello. The products are correctly displayed in shop on the computer and mobile (FB catalog and Instagram shop) so the lintegration from woocommerce is working. However the link to go to the website from the shop does not work. It displays “The page does not exist. It looks like the link pointing here was faulty. Maybe try searching”?

    When I check in woocommerce -> products -> product the link under permalink brings me to the exact same message. How can I resolve this as its is the same error for all the products on the site. Thank you.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • hrn1995 (woo-hc)

    (@aguinaldodarla)

    2 years, 6 months ago

    Hello @lotusconsulting

    I understand that you’re encountering a problem with the permalinks of your WooCommerce products. Could you please share with us a screenshot of the settings in your permalinks? You may use https://snipboard.io when sharing screenshots. Please follow the instructions on the page, then paste the URL in your reply.

    In the meantime, please try to clear your cache by navigating to WooCommerce → Status → Tools, and do the following:

    • WooCommerce transients – Clear
    • Expired transients – Clear
    • Clear template cache – Clear

    Next, please clear your browser cache and see if this resolves the issue.

    Please try these steps and let us know if the issue still persists.

    Thread Starter lotusconsulting

    (@lotusconsulting)

    2 years, 6 months ago

    Hello Darla

    Thank you for your reply. I cleared the in woocommerce -> Tools and browser. I still have the error. Please see the links below. Thank you.

    https://snipboard.io/fkWdeo.jpg

    https://snipboard.io/rUx6l2.jpg

    https://snipboard.io/Qz8nPw.jpg

    https://snipboard.io/g2HiFK.jpg

    https://snipboard.io/hrn9Cz.jpg

    xue28 (woo-hc)

    (@xue28)

    2 years, 6 months ago

    Hi @lotusconsulting

    Thanks for providing the screenshots, these are helpful! 🙂

    However the link to go to the website from the shop does not work. It displays “The page does not exist. It looks like the link pointing here was faulty. Maybe try searching”?

    Can you please share with us what link are you referring to here so that we can check this further?

    Meanwhile, I checked your site, and added a product to my cart, however, I am unable to reproduce the issue here.

    Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

Viewing 3 replies - 1 through 3 (of 3 total)

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