Woocommerce breaks website

  • Resolved jvwekken

    (@jvwekken)


    6 years ago

    I have run into a strange problem with a website I’m working on. Any time I try to add a product or access anything having to do with woocommerce, the website becomes completely unresponsive. If I check cPanel I can see that I/O usage and physical memory jump to 100% the moment I try to do anything in woocommerce. Everything else on the site works normally – this only happens when doing anything related to woocommerce in the dashboard. After this happens I have to wait a few minutes before the rest of the site becomes accessible again.

    In addition there is a notice saying “database update complete”, but if I click the “thanks” button to dismiss this notice I get an “action failed” error.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    6 years ago

    @jvwekken My initial guess would be that some of the features related to WooCommerce might be taking up a lot of resources in your server. And they might not even be features coming from the core WooCommerce plugin itself. Perhaps other plugins installed on your site, which interact with WooCommerce, are causing the overload.

    To test this, I’d recommend running a conflict test.

    You’ll want to temporarily switch your theme to Storefront. Then, disable all plugins on the site except for WooCommerce, and test for the issue.

    If the issue is gone, you’ll then have to re-enable features one by one, while testing for the issue; until you find out which one is causing this behavior.

    We recommend that these steps are taken on a staging site, which is a clone of your live site that you can modify without risking making any permanent damage to your live site. You can create it using a plugin like WP-Staging. This plugin lets you copy and redeploy a WordPress site with minimal work.

    Plugin Support Thu P. a11n

    (@thup90)

    6 years ago

    Hi there,

    I hope you found the previous reply helpful. We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

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