WooCommerce account restricted

  • Resolved fabricioreck

    (@fabricioreck)


    5 years, 8 months ago

    I’m having problems with woocommerce, deposits to the website I made for my mom have been disabled. There is even a balance of $219.75 pending. These transactions have been disabled since Jul 3, 2020.
    How to proceed to enable this feature again?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    5 years, 8 months ago

    @fabricioreck The core WooCommerce plugin itself doesn’t process payments. A payment gateway integration is needed for that. Can you elaborate on what payment gateway you have been using? That might allow us to point you in the right direction.

    When you say the account is restricted, what account are you specifically referring to? Where are you logging in to see the pending balance that you mention?

    Thread Starter fabricioreck

    (@fabricioreck)

    5 years, 8 months ago

    Payments are processed by the stripe.

    Print the problem at the link:
    https://prnt.sc/u05dau

    Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    5 years, 8 months ago

    @fabricioreck Thank you for the screenshot. This support doc might help clarify things.

    From there:

    You should receive an email with information about the issue causing your account to be restricted from WooCommerce team or Stripe. Please respond to this email to address the issue.

    Since this is the support forum for the core WooCommerce plugin and not the WooCommerce Payments plugin, I’m going to proceed to close this thread. If you continue to have issues or are unable to find the email, please post on the WooCommerce Payments support forum or contact the WooCommerce.com support team as instructed in the doc above.

Viewing 3 replies - 1 through 3 (of 3 total)

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