woo Grid/slider/Carousel

  • Resolved Aso4Tech

    (@aso4tech)


    7 months, 4 weeks ago

    Hello dear,

    When Select Query Products , Dynamic

    and Select Categories for example 1 or 2 categories

    and hide filters

    but it showing all products , not showing selected categories

    the website is working perfect until yesterday

    and this problem show it now

    any help with it ?

    thank U

    Aso

Viewing 3 replies - 1 through 3 (of 3 total)
  • Sophia Support

    (@marsismyhome)

    7 months, 4 weeks ago

    Hi.

    Thank you for choosing our product.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: royalelementoraddons@gmail.com

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email as well.

    We will analyze your system and replicate the same case. This will help us debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from wordpress.org.

    Kind regards, Sophia

    ginohanna

    (@ginohanna)

    7 months, 3 weeks ago

    Hi There,

    I am having the same issue after the support. Could you please let me know if you have found a fix for this. I am using the pro version

    Thread Starter Aso4Tech

    (@aso4tech)

    7 months, 3 weeks ago

    Hi. ginohanna

    I’m still waiting for the support, didn’t get any updates

Viewing 3 replies - 1 through 3 (of 3 total)

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