• Hello dear Support

    I enabled the Woo autoredirect feature of Masteriyo. It’s an amazing feature but there are some issues there. When the user pays the course using woocommerce, it takes about 7-10 seconds then he’ll be autoredirected to his masteriyo account page. During this period there’s nothing such as a sign to show loading or something like that to the user so that he waits until he be redirected and because of that, he refreshes the page and cause the purchase process to stop.

    The other issue is the account creation in Masteriyo account page. When the user writes his name etc and clicks on create account, it takes about 7-10 seconds or sometimes more than that and then he’ll be redirected to his masteriyo account and profile. There’s nothing showing such as”creating… ” or “registering ” on the create account button after we click on it.

    The sign in button has this feature that when we click on it, it shows “singing in…” But the registration button isn’t like that and it makes the users not know to wait, and they’ll refresh the and the registration process stops.

    The other issue is that they cannot see the password they write during registration. Many users can be old and not good in using technology and it’ll make them struggle with the password (weak sight, uncertainty etc) if the eye icon of showing passwords be there in the password section, it solves the problem of old people who use my website.

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  • Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    Hi @derlehre,

    Thank you for such detailed and thoughtful feedback ,

    1. WooCommerce Auto-Redirect Delay

    It is worth clarifying that the WooCommerce integration handles the entire checkout process on its end, so the redirect timing from the checkout page to the course depends on how quickly WooCommerce and your server confirm the order. The 7 to 10 second delay you are experiencing is most likely related to your server performance rather than Masteriyo itself. We tested this on our end for registration delay and the redirect happens without any noticeable delay, as shown in the following screen recording: https://jam.dev/c/193e3567-dc2f-4df0-a574-7b6d0cc73f07

    We recommend checking with your hosting provider if the delay feels consistent on your site.

    2. Registration Button Loading State

    We would like to investigate this further on your site as we were unable to reproduce the loading issue on our testing environment. Could you please share the link to your registration page so we can take a closer look?

    3. Password Visibility Toggle

    We love this suggestion! We are happy to let you know that we have already created a feature request for this on our end and will make sure it is reviewed and prioritized by our product team. We hope to have this available in an upcoming update.

    Best Regards!

    Thread Starter derlehre

    (@derlehre)

    Thanks my dear @shresthauzwal for your effort and generous soul. Yes the issue was because of the server. Masteriyo speed is great, the server was not fast enough.

Viewing 2 replies - 1 through 2 (of 2 total)

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