• Resolved rjd3459

    (@rjd3459)


    Email users has been working well for us, unfortunately yesterday it would not send email anymore. I’ve deactivated every plug in on our site, removed and reinstalled email users to no avail. It won’t send emails to groups, individuals, post notifications nor the test email to myself. I’ve looked at the Email users wp_mail check and the expected and actual match. We’re running version 4.7.5 and version 4.2.2 of WP. We have a Corporate Child theme in a Genesis framework. One interesting side note is when I reinstalled Email Users all the selectable fields in the settings propagated themselves exactly as I had them configured before removing Email Users. We use Bluehost for hosting,I’ve checked with them, they say we’re good to go from their end. Any suggestions on what I might try to remedy the problem?

    Thank you!

    https://wordpress.org/plugins/email-users/

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Mike Walsh

    (@mpwalsh8)

    I would do a couple things:

    1. Use the test email function on the plugin settings page (Dashboard > Settings > Email Users) to see if an email goes through.
    2. Check spam folders to make sure email isn’t being tagged as spam.
    3. Turn on debug mode to examine the mail headers and make sure everything is constructed as expected.

    Plugins don’t simply stop working – something has to have changed. Does BlueHost limit the number of emails you can send within a certain period of time?

    As for the settings, removing the plugin doesn’t delete the settings from within the database so no surprise the values were retained when you re-installed it.

    There is an option to set the settings back to their default values. Also on the plugin settings page.

    Thread Starter rjd3459

    (@rjd3459)

    Mike
    Thanks for responding so quickly, appreciate it!
    I have tried sending myself the test email you mention, it shows as going through on the plugin but I don’t receive it either at my inbox or spam. I know the email address works as I’m able to both send and receive from it. I double checked with Bluehost and they don’t have us blocked and we’re set at the max of 750 emails per hour on their shared service. I put the plugin in debug mode and sent myself the test email as you suggested. Have to say I’m NOT a website guy in any fashion thus reading the mail debug results is like reading ancient Egyptian to me. If it’s not too much trouble I’ve pasted below the results of the debug mode, maybe you could look at them for us? Being a charitable organization we don’t have a lot of money to go out and hire a tech support guy although we might have to in this instance??? Thanks much for any help you may be able to lend!

    State Captain <statecaptain@nhpatriotguard.org>
    Auto Draft
    <html><head><title>Auto Draft</title></head><body> 

    <span style="font-family: trebuchet ms,geneva,sans-serif; font-size: 14pt;"></span>

     

    </body></html>
    Array
    (
    [0] => From: “State Captain” <statecaptain@nhpatriotguard.org>
    [1] => Return-Path: <statecaptain@nhpatriotguard.org>
    [2] => Reply-To: “State Captain” <statecaptain@nhpatriotguard.org>
    [3] => Content-Type: text/html; charset=”UTF-8″
    )

    PHPMailer Object
    (
    [Version] => 5.2.7
    [Priority] => 3
    [CharSet] => UTF-8
    [ContentType] => text/html
    [Encoding] => 8bit
    [ErrorInfo] =>
    [From] => statecaptain@nhpatriotguard.org
    [FromName] => State Captain
    [Sender] =>
    [ReturnPath] =>
    [Subject] => Auto Draft
    [Body] =>

    Link to the post: http://www.nhpatriotguard.org/?p=10367

    Link to NH Patriot Guard Riders: http://www.nhpatriotguard.org

    [AltBody] =>
    [Ical] =>
    [MIMEBody:protected] =>
    [MIMEHeader:protected] =>
    [mailHeader:protected] =>
    [WordWrap] => 0
    [Mailer] => mail
    [Sendmail] => /usr/sbin/sendmail
    [UseSendmailOptions] => 1
    [PluginDir] =>
    [ConfirmReadingTo] =>
    [Hostname] =>
    [MessageID] =>
    [MessageDate] =>
    [Host] => localhost
    [Port] => 25
    [Helo] =>
    [SMTPSecure] =>
    [SMTPAuth] =>
    [Username] =>
    [Password] =>
    [AuthType] =>
    [Realm] =>
    [Workstation] =>
    [Timeout] => 10
    [SMTPDebug] => 0
    [Debugoutput] => echo
    [SMTPKeepAlive] =>
    [SingleTo] =>
    [SingleToArray] => Array
    (
    )

    [do_verp] =>
    [AllowEmpty] =>
    [LE] =>

    [DKIM_selector] =>
    [DKIM_identity] =>
    [DKIM_passphrase] =>
    [DKIM_domain] =>
    [DKIM_private] =>
    [action_function] =>
    [XMailer] =>
    [smtp:protected] =>
    [to:protected] => Array
    (
    [0] => Array
    (
    [0] => statecaptain@nhpatriotguard.org
    [1] => State Captain
    )

    )

    [cc:protected] => Array
    (
    )

    [bcc:protected] => Array
    (
    )

    [ReplyTo:protected] => Array
    (
    )

    [all_recipients:protected] => Array
    (
    [statecaptain@nhpatriotguard.org] => 1
    )

    [attachment:protected] => Array
    (
    )

    [CustomHeader:protected] => Array
    (
    [0] => Array
    (
    [0] => Return-Path
    [1] =>
    )

    [1] => Array
    (
    [0] => Reply-To
    [1] => “State Captain”
    )

    )

    [lastMessageID:protected] =>
    [message_type:protected] =>
    [boundary:protected] => Array
    (
    )

    [language:protected] => Array
    (
    )

    [error_count:protected] => 0
    [sign_cert_file:protected] =>
    [sign_key_file:protected] =>
    [sign_key_pass:protected] =>
    [exceptions:protected] => 1
    )

    Plugin Author Mike Walsh

    (@mpwalsh8)

    There isn’t anything obvious in the debug output that looks like a problem. The data in the debug output is output by PHPMailer, the email package WordPress relies on to send me.

    You’ll need to turn debug mode back off or none of the email will be sent as turning on debug intercepts the actual send of email and displays it on the Dashboard as opposed to sending it.

    Do you get email notifications for comments and/or user registrations on your site?

    Thread Starter rjd3459

    (@rjd3459)

    Mike:

    Debug mode is now turned off. Funny you should ask about email notifications of comments and new registrations, both those stopped coming in at the same time we couldn’t email out our posts. Bluehost couldn’t recommend anyone to repair our website, can you recommend anyone who is good with WordPress and works at a reasonable rate quickly?

    Thanks for your help!

    Plugin Author Mike Walsh

    (@mpwalsh8)

    If you are not getting email for user registrations and comments either then the problem is definitely not with the Email Users plugin but instead something between the hand off of email from WordPress to the underlying email infrastructure.

    I would think that BlueHost ought to be able to diagnose an email sending problem for you. Do you have any sort of logs available to examine for errors?

    Unfortunately I don’t have anyone to recommend. I do WordPress as a hobby for the organizations I do volunteer work for and have become mostly self sufficient over the years but I would never refer to myself as an expert.

    @rjd3459 my guess is since you’re on Bluehost, you should be using your mail server, mail.nhpatriotguard.org. Instead you’re using sendmail to localhost. Didn’t Bluehost tell you how to setup your email?

    Install an SMTP plugin to save you some stress: https://wordpress.org/plugins/postman-smtp/

    Plugin Author Mike Walsh

    (@mpwalsh8)

    Marking resolved due to lack of additional information.

    Same issue.. m not able to send mass email.. my hosting service provider limit is 300 mails/hrs.. but i cant send 250 mails.. earlier was working fine without any issue…

Viewing 8 replies - 1 through 8 (of 8 total)

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