Won’t Automatically Send Emails

  • fragboxcorals

    (@fragboxcorals)


    4 years, 8 months ago

    Hello
    love this thing!
    but it’s not working

    I set items to out of stock, subscribe and then in stock but don’t get any emails
    iv tried few emails
    iv checked spam

    Can’t figure out what I’m doing wrong here

    Would love to use this and with some ad ons please help
    thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author CodeWooGeek

    (@codewoogeek)

    4 years, 8 months ago

    Hello there,

    Good Day!!!

    We’re here to assist you with this one.

    Could you please check and confirm all set up properly.

    1. Go to Admin Dashboard -> Instock Notifier -> Status – check all configured properly. If possible check Test Email Option.

    2. Check what is configured in Background Process Engine in our settings page(Admin Dashboard -> Instock Notifier -> Settings -> Background Process Engine Selection) If it is default background process please change it to Woocommerce Background Process and check the flow again.

    3. If the mail sent from our end we automatically change the status of subscription from Subscribed Status to Mail Sent Status.

    4. We also keep record some log of each activity from our plugin which you can check it in Admin Dashboard-> WooCommerce ->Status -> Logs -> Top right Drop-down find “back-in-stock-notifier” prefix with latest date which has all the info to troubleshoot the issue.

    Let us know.

    Thanks.

    Thread Starter fragboxcorals

    (@fragboxcorals)

    4 years, 8 months ago

    hello
    any help with this would be great!

    Plugin Author CodeWooGeek

    (@codewoogeek)

    4 years, 8 months ago

    Hello there,

    Good Day!!

    Have you checked our previous reply. We replied with steps to troubleshoot the issue in detail, please try it out and let us know.

    Thanks,
    CodeWooGeek Team.

    Thread Starter fragboxcorals

    (@fragboxcorals)

    4 years, 8 months ago

    Hello
    1. configured
    everything says enabled and present in green under Settings Configuration
    test emails works!

    2.Woocommerce Background Process selected under engine selection

    4 in the logs not sure what I am looking for

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Won’t Automatically Send Emails’ is closed to new replies.