Withdrawal Button for e-commerce stores

  • Resolved olessol

    (@olessol)


    1 day, 5 hours ago

    Starting from June 19, 2026, new EU consumer protection (EU Directive 2023/2673) requirements will introduce a mandatory online Withdrawal Button (sometimes referred to as a Cancellation Button) for e-commerce stores.

    I would like to request support for this functionality for WooCommerce, so store owners can comply with the upcoming EU requirements without relying on additional plugins or custom code.

    Ideally, this feature could include:

    • A Withdrawal button available in the customer account / order details page;
    • Availability only for eligible orders and within the withdrawal period 14 days;
    • Support for custom order statuses (e.g. “Withdrawal requested”);
    • Email notifications;
    • Compatibility with WooCommerce refund workflows.

    This would help WooCommerce users remain compliant with upcoming EU regulations and simplify implementation.

    Thank you for considering this feature request.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support LovingBro (woo-hc)

    (@lovingbro)

    1 day, 3 hours ago

    Hi @olessol,

    Thank you for taking the time to share this request and the detailed explanation around the upcoming EU Directive requirements. I can see how having a built in withdrawal or cancellation button in WooCommerce would help store owners stay compliant more easily, especially with handling eligible orders, workflows, and notifications directly within WooCommerce.

    At the moment, this functionality is not available in WooCommerce core, but there is already an existing feature request for it here: EU Directive Withdrawal / Cancellation Button Feature Request

    I’d recommend adding your vote and any additional details there, as our developers regularly review feature requests and community feedback when considering future improvements.

    Thread Starter olessol

    (@olessol)

    1 day ago

    Thanks for the quick response.

    I would like to ask all online-store developers in Europe to vote for this additional  functionality using this link:
    EU Directive Withdrawal / Cancellation Button Feature Request

    Plugin Support LovingBro (woo-hc)

    (@lovingbro)

    1 day ago

    Hi @olessol,

    Thank you as well for helping bring more visibility to this request and encouraging other merchants to vote on the feature request. Please feel free to let us know if you have any other support needs, and I’ll go ahead and mark this topic as resolved.

    Also, if you’ve found WooCommerce helpful, we’d really appreciate if you could share your experience in a review. It helps other merchants make informed decisions about using WooCommerce: https://wordpress.org/support/plugin/woocommerce/reviews/#new-post

Viewing 3 replies - 1 through 3 (of 3 total)

You must be logged in to reply to this topic.