Hi @midlad5,
Thanks for reaching out to our support threads. Could you kindly try deactivating the Widget Options plugin to see if that resolves the issue? If no, we would like to request for your plugins list and theme used for you website for us to replicate the issue.
Thanks and we are waiting for your response.
Kind Regards,
Mej, from the Widget Options Team
Hi @midlad5 , Could you please provide us with screenshots of your footer widget settings? This will help us better understand and troubleshoot the issue. You can use https://snipboard.io/ to easily share the screenshots with us. Thank you!
Hi @midlad5,
I hope you’re doing well! Have you been able to resolve the issue on your end? If not, could you please share some screenshots of the problem so we can assist you further?
Thanks and we are waiting for your response.
Kind Regards,
Mej, from the Widget Options Team
Hi Mej,
plugin is just updated without hoped result, footer widget on mobile phone is still not visible, tablet and PC is OK. Deactivation and reactivation doesn’t bring effect. Plugin setup is without changes for years, mobile is not disabled.
Many thanks for Your help, best regards, Midla
Hi @midlad5,
Thank you for the update! Could you kindly confirm if deactivating or deleting the Widget Options plugin resolves the issue?
We appreciate your efforts and look forward to hearing how it goes.
Kind Regards,
Mej, Widget Options Team
Hi @midlad5,
Just a quick reminder! Have you been able to resolve the issue on your end? Please let us know if the recent version has fixed the problem. We’re here to assist if needed!
Kind Regards,
Mej, Widget Options Team
We haven’t heard from you in a while. We hope you managed to resolve the case and use the plugin without issues. We will mark the case as resolved now, in case you are still experiencing any difficulties you can always reply here with more details on the matter.
