widget not working, upstream request timeout

  • Resolved mennobout

    (@mennobout)


    2 months, 2 weeks ago

    after inslalation I did not recieve confirmation mail, connection is made , all so far good.
    Get message in de widget after copyiing in the song address of spotify, it says, upstream request timeout.
    What can I do about this?
    And how long will it take before i recieve the email for confirmation of the install of the app?

    The page I need help with: [log in to see the link]

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  • Plugin Author Ruthless WP

    (@fallentroj)

    6 days, 5 hours ago

    Hi there,

    Thanks for reaching out, and glad to hear the connection is working!

    About the “upstream request timeout” message
    This means the request from your site to Spotify took too long to get a response. It’s usually temporary and not caused by your setup. A few things to try:

    1. Wait a few minutes, then paste the link again. Spotify’s servers sometimes slow down briefly.
    2. Make sure you’re using the full share link, e.g. https://open.spotify.com/track/XXXXXXXX. If it ends with something like ?si=abc123, try removing that part.
    3. Try a different song to see if the problem is limited to one track.
    4. Clear your caches: in Elementor go to Tools → Regenerate CSS & Data, and clear any caching plugin or hosting cache.
    5. If you use a security or firewall plugin (e.g. Wordfence) or your host limits outgoing connections, make sure requests to api.spotify.com aren’t being blocked.

    If it still happens after that, please reply with:

    • WordPress, Elementor and Liza version numbers
    • PHP version and hosting provider
    • The exact Spotify link you’re pasting

    and we’ll look into it right away.

    About the confirmation email
    No need to wait for one. The confirmation email is only sent when you purchase Liza Pro. With the free version, there’s nothing to confirm: once the plugin is installed and connected, you’re all set.

    Best regards,
    Ruthless WP Support

Viewing 1 replies (of 1 total)

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