Widget Disapear On Updates

  • sylviarose

    (@sylviarose)


    11 years, 7 months ago

    Sometimes when I update this plugin ALL of the widgets I have made are deleted. Why is this? I don’t want to have to redo all of them every time the plugin is updated. How can I stop this from happening? Or should I just stop using the plugin? I use it on many site but I can’t have the widget just deleting like that.

    Your help is greatly appreciated.
    Sylvia

    https://wordpress.org/plugins/black-studio-tinymce-widget/

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  • Plugin Author Marco Chiesi

    (@marcochiesi)

    11 years, 7 months ago

    This sounds really really strange. The plugin does not perform any data manipulation when it is updated, so it’s very unlikely that it can be the cause of the data loss. Personally I used the plugin on several tens of sites, and I never had issues with updates.
    I think there could be some conflict with another plugin. Please take a look at our FAQ for troubleshooting issues. Are you using some sort of cleanup plugin?
    By the way, a new update (2.1.2) was just released. Please take a backup of your database and try to run the update (update only the single plugin), then take another database backup. If after the update your widgets are lost, send us the two database dumps.

Viewing 1 replies (of 1 total)

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