It’s not your website! It’s actually you’re image, it’s cropped.
http://www.mauiceramics.com/wp-content/uploads/2015/03/IMGP8962-400×400.jpg
Re-upload it if you have an uncrossed version.
Hope this helps!
-Tyler
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
Is this an issue with the theme? Because the original image is here: http://www.mauiceramics.com/wp-content/uploads/2015/03/IMGP8962.jpg
That’s what I mean. I never uploaded that particular cropped image so idk where it came from and its one of only a few images that’s behaving this way.
Also, that cropped image doesn’t appear in my media library.
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
Which theme are you using?
Divi? I’m kinda new to wordpress but that’s the one that comes up when I go to Appearance>Themes. Would themes effect only a few images like this though?
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
Can’t say because we’re not given access to commercial themes, but themes do have the ability to create thumbnails from original images. The “400×400” bit on the end of the cropped image is the sign of an image being cropped. Could you raise this with the theme developers: http://www.elegantthemes.com/ ?
I’ll try but I think we have it set that way because we want all the preview images on that page to be the same size. None of the other thumbnails are in the media library either.
A thumbnail is generated for each image uploaded to WordPress, this one is just cropped funny. I added my proof below. I don’t think you have a site problem, I just think that this particular image has a weird thumbnail.
Follow these instructions to update your thumbnail.
http://www.webwalkersolutions.com/adjusting-wordpress-gallery-thumbnail-image-crop
If that doesn’t work, try replacing the image. That should rebuild the thumbnail.
—
Two Images, Same Media File
Here’s the poorly cropped thumbnail
http://www.mauiceramics.com/wp-content/uploads/2015/03/IMGP8962-400×400.jpg
This tells me this image file is wrong and that your website is displaying things correctly.
Now, if you remove “-400×400” from the url, it becomes this image
http://www.mauiceramics.com/wp-content/uploads/2015/03/IMGP8962.jpg
–
Here’s one that works:
http://www.mauiceramics.com/wp-content/uploads/2015/04/LargeFiveTurtleEarthTone2-400×400.jpg
Here’s that same image as how it displays on the product page:
http://www.mauiceramics.com/wp-content/uploads/2015/04/LargeFiveTurtleEarthTone2.jpg
I tried that too.. My boss had me remove the whole product (including the image out of the image library) and re-post it as a test and that didn’t work either. So far nothing has worked at all.
Strange!
Here’s some suggested steps
- Try reaching out to your theme developer to see if there’s a known theme issue. It looks like you’re using Divi by Elegant Themes http://www.elegantthemes.com/contact.html
- To fix the immediate issue, try using a thumbnail editing plugin like this one (I cant say I’ve used it before, just did a search) to force WordPress to use a different thumbnail https://wordpress.org/plugins/post-thumbnail-editor
- See if Elegant Themes gets back to you and helps you fix the cause. The above step may help fix the symptom
Hope this points you in the right direction!
Ah, sorry it took me a while to respond but that plug in did the trick! Thanks 😀
