Support » Plugin: WooCommerce » Whole site went down

  • Resolved sasquatters

    (@sasquatters)



    I recently installed Woocommerce and have been adding a few products. There was nothing displaying on the /shop page, so I started troubleshooting. I found a post stating that the permalinks should be set. I set them to /shop/product-category/sample-product/

    After I saved the whole site started showing a white page and I cannot navigate anywhere.

    
    ### WordPress Environment ###
    
    Home URL: http://sasquatters.com
    Site URL: http://sasquatters.com
    WC Version: 3.3.4
    Log Directory Writable: ✔
    WP Version: 4.9.4
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 5.6.17
    PHP Post Max Size: 128 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.38.0
    OpenSSL/1.0.1e
    
    SUHOSIN Installed: –
    MySQL Version: ❌ 5.5.58 - We recommend a minimum MySQL version of 5.6. See: WordPress requirements
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.3.4
    WC Database Prefix: wpcq_
    MaxMind GeoIP Database: ✔
    Total Database Size: 13.85MB
    Database Data Size: 13.04MB
    Database Index Size: 0.81MB
    wpcq_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB
    wpcq_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
    wpcq_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
    wpcq_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
    wpcq_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
    wpcq_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB
    wpcq_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
    wpcq_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    wpcq_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    wpcq_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
    wpcq_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    wpcq_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
    wpcq_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
    wpcq_woocommerce_log: Data: 0.00MB + Index: 0.00MB
    wpcq_blc_filters: Data: 0.00MB + Index: 0.00MB
    wpcq_blc_instances: Data: 0.01MB + Index: 0.01MB
    wpcq_blc_links: Data: 0.08MB + Index: 0.02MB
    wpcq_blc_synch: Data: 0.00MB + Index: 0.00MB
    wpcq_commentmeta: Data: 0.01MB + Index: 0.01MB
    wpcq_comments: Data: 0.00MB + Index: 0.01MB
    wpcq_fortyfour_logs: Data: 3.96MB + Index: 0.40MB
    wpcq_links: Data: 0.00MB + Index: 0.00MB
    wpcq_options: Data: 3.36MB + Index: 0.06MB
    wpcq_postmeta: Data: 2.29MB + Index: 0.13MB
    wpcq_posts: Data: 2.91MB + Index: 0.10MB
    wpcq_revslider_css: Data: 0.09MB + Index: 0.00MB
    wpcq_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB
    wpcq_revslider_navigations: Data: 0.00MB + Index: 0.00MB
    wpcq_revslider_sliders: Data: 0.05MB + Index: 0.00MB
    wpcq_revslider_slides: Data: 0.25MB + Index: 0.00MB
    wpcq_revslider_static_slides: Data: 0.00MB + Index: 0.00MB
    wpcq_smush_dir_images: Data: 0.00MB + Index: 0.00MB
    wpcq_termmeta: Data: 0.00MB + Index: 0.01MB
    wpcq_terms: Data: 0.00MB + Index: 0.01MB
    wpcq_term_relationships: Data: 0.01MB + Index: 0.02MB
    wpcq_term_taxonomy: Data: 0.01MB + Index: 0.01MB
    wpcq_usermeta: Data: 0.01MB + Index: 0.01MB
    wpcq_users: Data: 0.00MB + Index: 0.01MB
    wpcq_wc_download_log: Data: 0.00MB + Index: 0.00MB
    wpcq_wc_webhooks: Data: 0.00MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    attachment: 241
    map: 1
    map-location: 1
    nav_menu_item: 12
    page: 12
    post: 35
    product: 15
    revision: 520
    wpcf7_contact_form: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ❌Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔
    
    ### Active Plugins (24) ###
    
    AccessPress Pinterest Pro: by AccessPress Themes – 1.0.7
    Akismet Anti-Spam: by Automattic – 4.0.3
    Amazon Associates Link Builder: by Amazon Associates Program – 1.6.0
    Broken Link Checker: by Janis Elsts
    Vladimir Prelovac – 1.11.5
    
    Contact Form 7: by Takayuki Miyoshi – 5.0.1
    Duplicate Page: by mndpsingh287 – 2.6
    Envato Market: by Envato – 2.0.0
    Forty Four - 404 Plugin for WordPress: by phpbits – 1.4
    WPBakery Page Builder: by Michael M - WPBakery.com – 5.4.7
    MapifyPro: by Josh Sears – 2.5.6
    Pinterest RSS Widget: by bkmacdaddy designs – 2.3.1
    Re-add text underline and justify: by Brice Capobianco – 0.1.4
    Slider Revolution: by ThemePunch – 5.4.7.2
    Social Media Widget Premium: by A WP Life – 3.0
    tagDiv Composer: by tagDiv – 2.1
    tagDiv Social Counter: by tagDiv – 4.2
    Under Construction: by Web factory Ltd – 2.95
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.14.4
    
    W3 Total Cache: by Frederick Townes – 0.9.6
    Twist - Woocommerce Product Gallery Slider Free: by Niloy Sarker – 1.1.8.2 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.3.4
    WP Instagram Widget: by Scott Evans – 2.0.3
    WP Smush: by WPMU DEV – 2.7.8
    WPS Hide Login: by WPServeur
    NicolasKulka
    tabrisrp – 1.2.6.1
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #1325 - /shop/
    Cart: #1326 - /cart/
    Checkout: #1327 - /checkout/
    My account: #1328 - /my-account/
    Terms and conditions: #555 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Newspaper
    Version: 8.7.2
    Author URL: http://themeforest.net/user/tagDiv/portfolio
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: Newspaper/woocommerce/archive-product.php
    Newspaper/woocommerce/single-product.php
    
    

    I found out this is known as the “white screen of death” and can be caused by excessive memory usage. I disabled Woocommerce and it fixed it, but since I need shop, this isn’t a long term solution. Any help is greatly appreciated.

    Thanks! 🙂

    • This topic was modified 11 months ago by  sasquatters.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Whole site went down’ is closed to new replies.