White Screen when updating posts

  • nicoleabouttown

    (@nicoleabouttown)


    11 years, 11 months ago

    I am running wordpress 3.9.1 using the Genesis Framework.

    I am having some issues, which are pretty significant, with wordpress 3.9.1. Every time I try to save a draft of a post, rather than saving and bringing me back to the editor, it loads a white screen. I then have to get myself back to my wp-admin screen and go back into the post in order to continue editing.

    The same thing happens when trying to make any changes to the theme through the appearance panel or adding widgets.

    On top of that, it will not connect to my images in my media gallery when working on a post draft. It just keeps searching for them and showing now of the images that are already uploaded to the site. If you then try to upload an image from your computer to the post, it does upload the image, but the image does not actually show up in the post.

    Any help in resolving these issues would be greatly appreciated.

    Nicole

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator t-p

    (@t-p)

    11 years, 11 months ago

    Have you tried: – deactivating ALL plugins temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can’t get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application your host provides. Also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old.
    – switching to the unedited default, core-bundled Theme (such as Twenty Fourteen) for a moment using the WP dashboard to rule out any theme-specific issue. If you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP or SFTP or whatever file management application your host provides. Alternately, you can remove other themes except the default theme. That will force your site to use it.
    – resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).

    Thread Starter nicoleabouttown

    (@nicoleabouttown)

    11 years, 11 months ago

    Yeah, I’ve already done all of that and it is still occurring. I don’ think it’s a plugin problem and more of a wordpress problem.

    Moderator t-p

    (@t-p)

    11 years, 11 months ago

    I’ve already done all of that and it is still occurring.

    That eliminates many possibilities.

    I don’ think it’s a plugin problem and more of a wordpress problem.

    – Try MANUALLY re-uploading all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones. Read the Manual Update directions first!
    – running the upgrade manually via wp-admin/upgrade.php
    – BTW, if you haven’t already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong. It’s a great safety net.
    http://codex.wordpress.org/WordPress_Backups

    esmi

    (@esmi)

    11 years, 11 months ago

    It’s not a WordPress core problem as you are apparently the only one who has this particular problem. It’s a site specific issue.

Viewing 4 replies - 1 through 4 (of 4 total)

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