HI Naomi – It looks like the image our javascript is selecting is too large to fit in a request which is causing the 400 bad request. We’re looking into why it’s doing that right now. There’s been a ticket placed for this issue. I’ll let you know what we discover.
Hi @stilettojill – we didn’t forget about you! We have a ticket out for this as well. I’ll keep you posted.
Thanks!
Mary Anne
You rock Maryanne! Thank you for your prompt attention! Super appreciated 🙂
Hi Maryanne,
unfortunately this error is still happening, and I’ve gotten a few complaints about the redirection; so I’ll be deleting the plugin. Sorry it didn’t work out.
Hi @stilettojill,
Sorry to hear that! I was just told by my engineers that this issue was fixed. Do you mind enabling the share buttons to see if it works? Please let me know!
Thank you so much for waiting.
Mary Anne
@maryanne_shareaholic Hello. I enabled the share buttons and its the same result unfortunately.
@stilettojill – I’ll my team know! Thanks for trying, and please stay tuned!
Any news on my issue? I am about to send out a newsletter and with more traffic coming to my blog now I want to have these working or I will need another solution.
Hi superartgirl,
Your share buttons is definitely on our queue to fix, and I apologize if it’s taking longer than it should! You can disable the share buttons in the meantime, and I can let you know when it’s ready which should be in the next few days. Will that work for you? Also, I’ll make sure this gets bumped up the queue on my end.
Again, I apologize for any delay and we’re doing our best to make sure this gets done.
I’ll update you again in the morning to see what we can do. 🙂
Thank you!
Mary Anne
Ok great, thanks Mary Anne. I’ve disabled them and will wait to hear from you 🙂
Hi @superartgirl,
Just wanted to follow up with you. I was just told by engineer that he needs to see the share buttons enabled on your site to fix the problem. So sorry to be a pain, but do you mind enabling it again? We’re going to try to get this fixed sooner. 🙂
Thank you!
Mary Anne
I was wondering if they needed it enabled.
I have activated them again, thanks for getting to it sooner!
Awesome, @superartgirl! We’re looking now!
Thanks,
Mary Anne
Hi @superartgirl – great news! Your share buttons have been fixed. You may need to clear your browser’s cache to see the changes right away. Let me know what you get!
Thanks 🙂
Mary Anne
Yay! IT WORKS!
Thank you so much to your and your team!
Great customer support 🙂
Hi @stilettojill,
Thank you so much for your patience! And apologize for being a pain, but I think we’ve discovered a way to resolve this issue. Do you mind enabling the plugin so we can test and verify that the issue has been resolved? Would love to have this working for you. Please let me know if that’s something you’re interested in doing.
Thank you,
Mary Anne
