• Resolved HelpPlease44

    (@helpplease44)


    So after doing a bit of tidying up of my website (update WP to 4.2.2 & deleting unused themes) my backend disappeared!!!

    Honestly totally weird out by this. The front end works fine & I’m logged in cause I can see the options to select the dashboard or edit things but when I press this all I get the menu bar down the left hand side and a totally blank white space where the stuff should be on the right.

    Then when I press for a new blog post it gets WORSE – the whole screen goes blank.

    Anyone got any ideas what I can do to fix it????

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    Have you tried:
    – Flushing any caching plugins you might be running, as well as server and/or browser caches.
    – deactivating ALL (yes all) plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).
    – If you can’t get into your admin dashboard, try resetting the plugins folder by FTP. Sometimes, an apparently inactive plugin can still cause problems. Also remember to deactivate any plugins in the mu-plugins folder (if you have created such folder). The easiest way is to rename that folder to mu-plugins-old.
    – If that does not resolve the issue, try switching to the unedited default Twenty Fifteen theme for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins). If you don’t have access to your admin area, use FTP or whatever file management application your host provides. Navigate to /wp-content/themes/ and switch to the default theme by renaming your current theme’s folder by adding “-old” to the end of the folder name. Alternately, you can remove other themes except the default theme. That will force your site to use it.
    – If all the above steps do not resolve the issue, then try MANUAL updating. Download a fresh copy of the WordPress .zip file to your computer, unzip it, and use that to copy up all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory. You may need to delete the old copies of files & folder on your server before uploading the new ones. Read the Manual Update directions first.

    Thread Starter HelpPlease44

    (@helpplease44)

    Hello,

    OK so the issue seems to be the plugins however I can’t quite follow all the instructions you gave me…

    – If you can’t get into your admin dashboard, try resetting the plugins folder by FTP. Sometimes, an apparently inactive plugin can still cause problems. Also remember to deactivate any plugins in the mu-plugins folder (if you have created such folder). The easiest way is to rename that folder to mu-plugins-old.

    When I rename the folder my site goes blank again… is there a way to deactive certain plugins one by one so I can figure out which one is causing the issue????

    Thanks again,
    Michelle

    Moderator t-p

    (@t-p)

    using FTP, try renaming each plugin’s folder one by one

Viewing 3 replies - 1 through 3 (of 3 total)

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